Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.
Major Duties and Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.
- Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management.
- Generates incremental revenue from existing customers by adding new/additional services.
- Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.
- Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions.
- Attends and actively contributes to sales meetings and training programs.
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting.
- Collect and account for funds and provide receipts according to Company policy and guidelines.
Required Qualifications
- Knowledge of cold call sales skills, persuasion, and clear communication skills.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Ability to work outside for extended periods in any season and/or during inclement weather.
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
- Valid driver's license with a satisfactory driving record within Company required standards.
Required Education
High School Diploma or equivalent work experience.
Required Related Work Experience and Number of Years
Experience in sales or customer service – 0 to 6 months.
Preferred Qualifications
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
- Knowledge of cable or telecommunications services.
- Experience with consumer education of products and services.
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Preferred Related Work Experience and Number of Years
Sales or relevant work experience – 1+.
Working Conditions
- Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.
- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).
- Exposure to moderate noise levels.
- Must be able to work evenings and weekends.
- Variable hours: may include weekends, holidays, and split days off.