Sales Quotation Coordinator (Fluent Italian & English)

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Client:

LGC Group

Location:

Sesto San Giovanni, Milan, Italy

Job Category:

-

EU work permit required:

Yes

Job Reference:

f719e015abf7

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver truly excellent customer service. You will be responsible for handling, managing, and successfully completing customer inquiries in Italian and English in close collaboration with other teams. We look forward to hearing from you!

This is a hybrid role with 50% office attendance required in Sesto San Giovanni, Milan, Italy.

Please submit your CV in English.

Main Tasks

• Provide excellent service by ensuring that all incoming customer inquiries are processed promptly or called out to ensure response times are within agreed timescales.
• Enter or update account information in the system to produce quotations, follow-up quotations, and quotations for tenders that still need to be converted into orders.
• Communicate professionally and courteously with customers over the phone, via email, and Service Cloud.
• Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers.
• Ensure the accurate handling of controlled substance inquiries for customers, following existing guidelines in cooperation with the controlled substance and compliance teams.
• Work collaboratively with Order Entry, Sales, and Operations teams to deliver excellent customer experience and provide customer feedback.

Qualifications

• Bachelor's degree, ideally in Chemistry or a similar scientific field.
• Experience working in a sales support environment and using CRM and supply chain management systems.
• Good organizational skills, attention to detail, and customer focus.
• Strong communication skills, a can-do attitude, and willingness to go the extra mile.
• Great team player, able to work collaboratively and independently.
• Computer literate with experience in ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent written and verbal communication skills in Italian and English.

Additional Information

Join our international team and help drive our purpose further!

Our values include:

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC believes in valuing individual talents. Our hiring process is conducted without regard to gender, sexual orientation, marital status, race, nationality, religion, age, or trade union membership.

For more information, visit our website: www.lgcgroup.com