Sales Ops Coordinator- Italy

Dr. Martens Plc; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading footwear brand is seeking a Sales Operations Coordinator for a fixed-term maternity cover in Milan. In this role, you'll manage customer inquiries, ensure accurate order processing, and collaborate with various teams to support wholesale partners in Italy. Fluency in both English and Italian is essential. This position offers a unique opportunity to work with a globally recognized brand.

Competenze

• Fluency in English and Italian is essential.
• Experience with customer service or operations is preferable.

Mansioni

• Manage daily activities and act as a point of contact for inquiries.
• Ensure all customer queries are managed promptly.
• Release orders according to customer requirements.

Conoscenze

Fluent English

Fluent Italian

Customer Service

Operational Support

Descrizione del lavoro

Overview

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\'s right.

The GIG

We are seeking an exceptional Sales Operations Coordinator to join our team in the Milan Head Office, to join us with a fixed term contract for maternity cover.

In this role, you will work alongside our Sales, Logistics Distribution Centre, Supply & Demand, and Finance teams to provide operational support to our Wholesale partners in Italy. Additionally, you will work closely with the Southern Sales Operations Team. It is essential to be fluent in English and Italian.

Responsibilities

• Manage all daily activities and be the key point of contact for enquiries from customers, Sales Agencies and other departments. Work closely with Sales Teams, Logistics, Distribution Centre to ensure relevant information, issues, process changes are promptly dealt with
• Ensure all customers\' queries, claims and delivery issues are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
• Ensure prompt, timely and accurate input and maintenance of customers\' orders within given deadlines
• Highlight any problems / errors identified on customers\' orders and ensure customer order details are validated prior to order confirmation and deliveries
• Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs
• Handle returns of goods, strictly following the company\'s guidelines and rules
• Regularly report to Senior workload status, addressing issues to be solved
• Maintain the ship-to customers\' master file and audit data governance
• Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of

Note: This position is based in the Milan Head Office and is offered on a fixed term contract for maternity cover.