Sales Operations Manager, Amazon PARP

Amazon Italia Logistica S.R.L. - B96; Varedo; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global e-commerce and logistics company seeks a Sales Operations Manager to oversee product installations and maintenance in Germany and Austria. The role involves managing processes, improving service quality, and collaborating with various teams. Candidates should have a Bachelor's degree, advanced English and German skills, and experience with sales CRM tools. This position offers opportunities for continuous improvement and strategic partnerships.

Competenze

• Advanced proficiency in written and verbal English and German.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience using Microsoft Excel to manipulate and analyze data.

Mansioni

• Manage the end-to-end installation and maintenance process for Pickup And Return Points.
• Execute service roll-out on time.
• Drive continuous improvement projects in installation and maintenance processes.

Conoscenze

Analytical thinking

Interpersonal skills

Sales processes improvement

Project management

Formazione

Bachelor's degree in Business Administration or related field

Strumenti

Salesforce

Microsoft Excel

AWS QuickSight

Tableau

Descrizione del lavoro

The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Germany and Austria as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Key job responsibilities:

• Manage the end-to-end installation and maintenance process for Pickup And Return Points.
• Execute service roll-out on time.
• Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
• Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
• Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
• Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
• Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
• Develop materials for service providers and host partners.
• Report on daily, weekly, monthly KPIs and projects to senior leadership.
• Promote and develop an environment which is receptive and adaptable to business change.

Basic qualifications:

• Advanced proficiency in written and verbal English and German.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience using Microsoft Excel to manipulate and analyze data.
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.

Preferred qualifications:

• Experience working within a high-growth, technology company.
• Experience in finance, business management, and sales operations.
• Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source projects.
• Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups.