Sales Manager Rinascente e Galleria Shoes

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic Fashion Sales Manager to lead a team of Fashion Advisors and create extraordinary client experiences. This role emphasizes strong leadership and interpersonal skills, ensuring that each client journey reflects the luxury and elegance of the brand. You will be at the forefront of client interactions, overseeing the boutique's operations while fostering a collaborative environment. If you are passionate about luxury fashion and have a talent for building meaningful relationships, this opportunity is perfect for you.

Competenze

• Strong knowledge of luxury fashion and brand history.
• Experience in managing and mentoring a team.

Mansioni

• Lead a team of Fashion Advisors to enhance client experience.
• Monitor sales data and implement business growth initiatives.

Conoscenze

Interpersonal Skills

Team Leadership

Client Relationship Management

Fashion Expertise

Formazione

Bachelor's Degree in Fashion Management or related field

Descrizione del lavoro

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Client:

CHANEL

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

5c2a834b380d

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Service and advice, team spirit, and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.

Context & Environment:

At the forefront of CHANEL’s personal interaction with clients, the Fashion Sales Manager oversees a team of Fashion Advisors, combining strong stylistic instincts with client sensitivity and a deep understanding of the history and vision of CHANEL. The Fashion Sales Manager’s presence on the boutique floor is key to enhancing the Fashion Advisors’ role as ambassadors of the brand’s progressive style, anchoring CHANEL as the ultimate reference in luxury. Focused on delivering and developing the excellence of a highly personalised client experience, the Fashion Sales Manager works closely with the team of Fashion Advisors to provide clients with a unique journey into the world of CHANEL, one that celebrates a shared passion for the products and history of the House.

Key Partners:

In this métier, we are energized by:

• Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience.
• Ensuring that the team understands and deploys the House strategy.
• Empowering all Fashion Advisors to build unique, personalised, genuine, meaningful, and long-lasting relationships with clients.
• Managing recruitment, leadership, goal setting, PMP, and coaching for team members.
• Engaging team members through knowledge-sharing and collaboration with back-office teams.
• Mentoring team members and planning their growth, including training programs.
• Supporting and encouraging the Chanel Vital Behaviours.

Reflecting CHANEL’s empowering stance by opening the world of CHANEL to clients.

• Coaching Fashion Advisors in House Style & Fashion expertise, creating personalized client experiences, and leading luxury service.
• Understanding each CHANEL collection and contributing to the Buying Strategy.
• Overseeing Fashion Advisors’ buying requests in line with the Boutique Buying strategy.
• Being an ambassador of the CHANEL brand, style, and values in the boutique, at client events, and with external bodies.
• Ensuring the sales floor reflects CHANEL’s luxurious image and collaborating with Operations for maintenance.
• Overseeing collection display and windows in line with VM guidelines.

Driving business growth through sales and efficiencies.

• Contributing to the Boutique operational roadmap aligned with the House strategy.
• Monitoring sales data and implementing initiatives to develop business.
• Reporting on team actions and ensuring compliance with procedures.
• Planning staff schedules for optimal sales coverage.
• Managing client conflicts and focusing on future innovations and growth.
• Implementing new tools and services to enhance client experience and operations.