Sales Manager (CR Team) Italy

VT Markets; Pistoia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

VT Markets is seeking a Sales Manager to lead client acquisition and support for trading clients. This remote role will focus on nurturing relationships to maximize client satisfaction and retention in a competitive financial environment. Ideal candidates will have strong analytical and communication skills, with a minimum of 1-2 years in a relevant role, and a bachelor’s degree preferred.

Servizi

Personal growth opportunities

Dynamic team environment

Incentivized collaboration

Competenze

• Minimum 1-2 years experience in Customer Support, Account Management, or Client Relations in financial services.
• Proven track record in managing client relationships.
• Fluency in English and Italian.

Mansioni

• Generate and develop new trading clients through proactive outreach.
• Ensure exceptional customer satisfaction through timely communication.
• Achieve individual and team performance targets for client retention.

Conoscenze

Communication

Analytical skills

Relationship management

Problem Solving

Formazione

Bachelor's degree in Finance, Business, Communications or related field

Strumenti

CRM systems

Sales management tools

Descrizione del lavoro

VT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

As our Sales Manager for Cr team, you will be the primary point of contact for VT Markets' trading clients, responsible for nurturing relationships that drive client satisfaction, retention, and portfolio growth. Working closely with our sales, operations, and compliance teams, you will manage a diverse portfolio of clients while ensuring they receive exceptional service and support throughout their trading journey. Your role is crucial in maintaining VT Markets' reputation for outstanding customer service and contributing to our continued growth in competitive financial markets.

This is a remote-based psoition.

Your Responsibilities

Client Acquisition & Development

Generate and develop new trading clients through proactive outreach and relationship building initiatives

Maintain regular, high-volume client contact through various communication channels including phone, email, and digital platforms

Build and nurture strong, long-term relationships with both new and existing clients to maximize retention and satisfaction

Client Service & Support

Ensure exceptional customer satisfaction through professional, timely, and solution-focused communication

Promote VT Markets' comprehensive suite of products and services effectively to meet individual client needs and trading objectives

Proactively follow up on client inquiries and provide high-level support to resolve issues and enhance client experience

Deliver comprehensive training and education to clients on trading platforms, systems, and market strategies

Conduct detailed client portfolio analysis and implement strategic actions to optimize client trading performance and engagement

Compliance & Collaboration

Ensure strict adherence to company legal guidelines, regulatory requirements, and compliance procedures in all client interactions

Collaborate effectively with sales, operations, and other departments to deliver seamless client experiences

Achieve individual and team performance targets including client retention rates, portfolio growth, and satisfaction metrics

What Success Looks Like

Client Portfolio Growth : Successfully expand and maintain an active client base with consistent portfolio growth and high client engagement levels

Customer Satisfaction Excellence : Achieve outstanding client satisfaction scores and retention rates through proactive relationship management and superior service delivery

Compliance and Performance Leadership : Maintain 100% compliance with regulatory standards while consistently meeting or exceeding individual and team performance targets

Client Portfolio Excellence : Successfully grow and maintain a high-performing client portfolio with strong retention rates and increased trading activity

Customer Satisfaction Leadership : Achieve exceptional client satisfaction scores through proactive relationship management and superior service delivery

Revenue Impact : Contribute meaningfully to company revenue growth through effective client development and cross-selling of products and services

What Makes You a Great Fit

Job Experience & Education :

Minimum 1-2 years of experience in Customer Support, Account Management, or Client Relations roles within financial services companies

Bachelor's degree in Finance, Business, Communications, or related field preferred

Demonstrated track record of managing client relationships and achieving customer satisfaction targets

Technical and Functional Skills :

Deep understanding of FX / Multi-asset markets, trading platforms, and brokerage operations

Proficiency in CRM systems and sales management tools

Strong analytical skills to assess market opportunities and client needs

Soft Skills :

Excellent verbal and written communication skills with ability to present to senior stakeholders

Self-motivated and autonomous working style with strong organizational and time management abilities

Positive attitude, resilience, and enthusiasm for building long-term business relationships

Other Requirements :

Fluency in English and Italian.

Additional languages will be considered a significant advantage

Willingness to travel within markets as per business needs

What We Offer

As official partners of Newcastle United F. C., and Maserati MSG rating, VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your Journey After Applying

Screening interview with our talent acquisition partner

Interview with your manager

Second interview with 2nd-level manager