Sales Customer Support - Industrial Automation

Delta Electronics; Novedrate; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading energy solutions company in Novedrate is seeking a Sales Customer Support professional to enhance customer relationships and support the Sales team. The ideal candidate will possess experience in order processing and strong SAP skills. Excellent communication in English and Italian is essential. This role focuses on delivering high customer satisfaction and effective support for Industrial Automation products.

Competenze

• Experience as an Order Processor and Customer Sales Support; experience in the Industrial Market Segment is a plus.
• Proficiency with SAP and Office software mandatory.
• Excellent communication skills in English and Italian.

Mansioni

• Proactively handle key account customer orders, shipments, and invoicing.
• Support customers efficiently and resolve inquiries.
• Monitor customer order backlog and initiate expedites.

Conoscenze

Order Processing

Customer Sales Support

SAP proficiency

Communication skills

Problem-solving attitude

Strumenti

SAP

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Descrizione del lavoro

Company Description

Delta Group established our EMEA operation in 1995 with regional headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA has dedicated itself to R&D to support key industries with advanced energy-saving technology and solutions. With the acquisition of Energy Systems from Ascom in 2003 and Eltek ASA from Norway in 2015, Delta has inherited extensive engineering resources and power design expertise since 1906, expanding into telecom, industrial, and medical markets. This has strengthened Delta’s ability to offer complex high-power solutions, a broader product portfolio, and a stronger position in the European market.

Job Description

To support our growth, we are seeking a Sales Customer Support based in our Novedrate (CO) office. You will be a service-oriented professional who understands customer needs. Your knowledge and experience will contribute to expanding our EMEA market presence by supporting our Sales team dedicated to Industrial Automation products.

Responsibilities

1. Proactively and accurately handle key account customer orders, shipments, and invoicing.
2. Communicate with and support customers efficiently and promptly to resolve questions, concerns, and requests related to product availability and information.
3. Serve as the main contact for inventory and delivery information regarding products.
4. Maintain clear and transparent communication with remote employees and other departments.
5. Receive, check, and process customer orders in SAP; confirm delivery dates.
6. Follow up on missing or incorrect data with customers or internal departments.
7. Monitor customer order backlog and proactively initiate expedites to meet delivery requests.
8. Create shipment documents in SAP, coordinate with warehouse for shipments, and prepare shipping documentation.
9. Coordinate special shipping arrangements with warehouses, transportation companies, and SCM team.
10. Issue invoices and proforma invoices; review AR and follow up on overdue invoices; process logistic invoices.
11. Support sales inquiries related to product availability, pricing, and information; maintain customer master and pricing data in SAP/SPS; foster good customer relationships.
12. Respond professionally and promptly to inbound/outbound call inquiries.
13. Make outbound calls to follow up and respond to inquiries.
14. Ensure high customer satisfaction levels.

Qualifications

1. Experience as an Order Processor and Customer Sales Support; experience in the Industrial Market Segment is a plus.
2. Proficiency with SAP; knowledge of SAP transactions and Office software (PowerPoint, Excel, Word, Outlook) is mandatory.
3. Excellent verbal and written communication skills in English and Italian; knowledge of additional European languages is a plus.
4. Customer-oriented and problem-solving attitude with good organizational skills.