Sales & Customer Care Associate Manager

Traveltechessentialist; Milano; Ibrido; EUR 40.000 - 46.000; Tempo pieno

Descrizione del lavoro

A dynamic travel company is seeking a Sales & Customer Care Associate Manager for a 12-month temporary contract based in London. The candidate will engage with customers, convert leads, and support the sales team across various channels. Ideal for those with sales experience and strong communication skills. The role offers hybrid work conditions and potential for permanency based on performance.

Servizi

Performance-based bonus

Annual travel discount

Unlimited holiday

Training opportunities

New parent support

Team events

Competenze

• At least 2 years of experience in sales.
• Native or native-level English proficiency.
• Comfortable working with diverse teams.

Mansioni

• Work with Regional Manager to ensure success in English-speaking markets.
• Hunt down and convert leads across all channels.
• Develop sales strategies with the team.

Conoscenze

Sales expertise

Customer engagement

Communication

Analytical approach

Resilience

Networking

Strumenti

Google Sheets

PowerPoint

Data analysis tools

Descrizione del lavoro

Overview

Sales & Customer Care Associate Manager — London (hybrid) — Temporary Contract

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland. With 200 team members and 3K Travel Coordinators, we’re a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide. We design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Read our Cultural Manifesto before applying.

ABOUT THE ROLE

JOB TITLE: Sales & Customer Care Associate Manager – Temporary Contract

LOCATION: London (hybrid)

TYPE OF CONTRACT: 12 months term contract

SALARY RANGE: £35-40k

Note: This is a maternity leave cover role for 12 months. If performance and growth targets are met, there may be an opportunity to become a permanent part of the team in the future.

Responsibilities

• Working with our Regional Manager, play a critical role in the success of WeRoad in all English-speaking markets.


• Be the sales expert, hunting down and converting leads through all channels.


• Be the first point of contact for WeRoaders and engage with them across major channels (Facebook, Instagram, Zendesk, WhatsApp, phone, and more).


• Collaborate with the Sales and Customer Care Team to develop a sales strategy and best practices for sourcing and converting WeRoaders.


• Identify creative ways to generate new leads, build your network, and optimize the most effective interaction channels.


• Maintain an organized sales process with an efficient pipeline and record of customer interactions.


• Be an expert on all adventures and provide tailored advice to customers seeking support in finding and booking their perfect tour.


• Act as the escalation point for post-sales inquiries, ensuring timely responses and taking feedback on board.

What we’re looking for

• A natural salesperson and leader with at least 2 years’ experience in the field.


• English native or native-level proficiency; familiarity with British culture and communication styles.


• Ability to multi-task with resilience and an open mind.


• Comfort working with people in other countries and across all seniority levels.


• People person who proactively contacts customers interested in WeRoad.


• Energetic communicator who translates energy and personality across online, written, and face-to-face interactions.


• Ambitious, target-driven, and self-motivated to achieve results.


• Sociable and thriving in a fast-paced, dynamic work environment.


• Passion for travel, learning, and meeting new people — the WeRoad spirit.


• Proficient with Google Sheets, PowerPoint, data analysis; takes an analytical approach to work.

You will love working at WeRoad if

• You dream big, aim high, and enjoy challenges.


• You want to be part of a young, smart, and fun team that shares a passion for travel.


• You are entrepreneurial, take responsibility, and move fast to make things happen.


• You prefer adventure over routine and thrive in a scaleup environment.


• You believe in the power of people and want to contribute to a growing community of WeRoaders and Travel Coordinators.

What we can offer

• Performance-based bonus: An discretionary annual variable bonus based on performance and company results.


• A free WeRoad trip every year: £1,200/year travel discount or the option to travel as a Travel Coordinator.


• Unlimited holiday: You manage your own time.


• Opportunities to learn: We invest in growth with training opportunities.


• New parent support: £3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start).


• Fun: A vibrant co-working space, team events, and meet-ups.

Ready to apply?

At WeRoad, cultural fit matters as much as skills. We assess both what someone brings and how they work, living our values. The selection process will involve multiple steps to ensure alignment with our culture.

• Introductory call with Talent Acquisition Specialist


• Case Study plus technical and background interview with the Team


• Third culture-fit interview with Culture Champion and Hiring Manager

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, family status, political affiliation, disability, or any other legally protected characteristic.

WeRoad encourages applicants of diverse backgrounds. If you’re passionate about the role, we invite you to apply with enthusiasm.

About WeRoad

What’s WeRoad? We do group adventures, bringing strangers together to share incredible experiences worldwide and form lifelong friendships.