Sales Back Office - Apprendistato

JR Italy; Pavia; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a Sales Back Office professional to join their team in Pavia. This role involves on-the-job training in customer service, focusing on developing tailored solutions for clients based on specific requests. Candidates will analyze reports, estimate costs, and present solutions to customers, ensuring a smooth process from proposal to order. The company fosters an inclusive environment and offers career development opportunities, making it a great place to grow your career. If you are customer-focused and eager to make a difference, apply today!

Servizi

Career development opportunities

Flexible work environment

Inclusive workplace culture

Competenze

• Customer focus and strong relationship skills are essential.
• Knowledge of Microsoft Office and familiarity with CRM and SAP preferred.

Mansioni

• Analyze inspection and usage reports to propose optimal solutions.
• Estimate costs and present technical solutions to customers.
• Follow up with customers to secure orders.

Conoscenze

Customer focus

Reliability

Accuracy

Microsoft Office (Outlook, Excel, PowerPoint)

CRM familiarity

SAP familiarity

English language skills

Strumenti

Microsoft Office

CRM

SAP

Descrizione del lavoro

KONE Italia, part of KONE, a global leader in the elevator and escalator industry, offers innovative solutions including elevators, escalators, doors, and maintenance and modernization services.

We are seeking a Sales Back Office to join our team in KONE with an apprenticeship contract.

The main activity during the on-the-job training period, working alongside colleagues in the Customer Service office, will involve developing solutions/proposals to present to clients based on specific requests related to local installations.

Additionally, the role will include:

1. Analyzing inspection reports, usage reports, or other necessary reports to identify the optimal solution to propose to the customer;
2. Gathering necessary information to develop the technical solution within specific timeframes;
3. Estimating costs and pricing the solution using dedicated configurators;
4. Presenting the technical/economic solution to the customer;
5. Following up with the customer to receive orders for activities;
6. Passing the order to the local operational structure for job management.

Requirements and Skills:

• Customer focus and good relationship skills;
• Reliability and accuracy;
• Knowledge of Microsoft Office (Outlook, Excel, PowerPoint), with familiarity in CRM and SAP preferred;
• English language skills are a plus.

Apply today and help us make city life smoother! Your contribution can make a difference.

The workplace is located in Pero (MI).

At KONE, there is more to discover than you might imagine!

We offer career development and progression opportunities within a global company; an inclusive and flexible work environment that makes KONE a great place to work.

KONE is committed to valuing people and their talents, promoting gender equality in all professional areas.

As a concrete step in supporting gender equality and the empowerment of women, KONE Italy has adopted the organizational model related to "Gender Parity" as per the UNI PdR 125:2022 standard.

Interested candidates can submit their application with GDPR authorization - European Regulation 679/2016. The search is open to all, regardless of gender identity or expression, sexual orientation, age, protected categories, ethnicity, or religious beliefs.