Sales Associate Temporary - Boutique Roma

TN Italy; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda di lusso cerca un Sales Associate per offrire un'esperienza cliente unica e personalizzata. In questo ruolo, sarai responsabile di guidare i clienti attraverso un viaggio di acquisto memorabile, utilizzando la tua conoscenza del prodotto e le tue abilità comunicative. Sarai un narratore del marchio, creando relazioni durature con i clienti e garantendo un servizio di alta qualità. Se sei una persona appassionata, con una mentalità orientata al cliente e desiderosa di lavorare in un ambiente dinamico, questa è l'opportunità perfetta per te.

Competenze

• Laurea preferibilmente con focus moda/linguistica.
• Fluente in italiano e inglese, una terza lingua è un vantaggio.

Mansioni

• Supportare i clienti con un'esperienza d'acquisto memorabile.
• Sviluppare e mantenere un portafoglio clienti per favorire la lealtà.

Conoscenze

Comunicazione interpersonale

Orientamento al cliente

Lavoro di squadra

Flessibilità

Dinamismo

Formazione

Laurea in moda o linguistica

Strumenti

Excel

Strumenti IT

Descrizione del lavoro

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Client:

Hermes

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e5a0894df5cf

Job Views:

2

Posted:

22.04.2025

Expiry Date:

06.06.2025

Job Description:

GENERAL ROLE
The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship.
He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSABILITIES

1. Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;
2. Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
3. Support customers providing all type of information, including aftersales product care suggestions;
4. Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
5. Collect and update client data, in accordance with privacy policy and company procedures;
6. Play an active role in customers' events and animations whenever needed;
7. Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

1. Bachelor's degree preferably with a fashion/linguistic focus;
2. Fluency in Italian and English. A third language will be considered an advantage;
3. Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
4. Proficient with Excel / IT tools;
5. Willing to work temporarily. The fixed-term contract is estimated to last 6 months, with expected full-time working hours;
6. Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

1. Excellent interpersonal and communication skills, with a customer service orientation;
2. Team player mentality to build meaningful relationships and ability to work autonomously;
3. Availability, flexibility and dynamism to function in a high-pace environment;
4. Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès, diversity of experience and perspectives create a better work environment. We value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Join the human adventure of Hermès! A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23,200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world.