Sales Associate Temporary - Boutique Napoli

Hermès; Napoli; In loco; EUR 20.000 - 40.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a passionate Sales Associate to deliver exceptional customer experiences and foster long-lasting client relationships. This role involves advising clients across product categories, providing personalized service, and maintaining a deep knowledge of the brand's offerings. The ideal candidate will possess strong interpersonal skills, fluency in Italian and English, and a background in luxury retail. Join a dynamic team in a high-paced environment where your contributions will enhance the brand's legacy of excellence and craftsmanship.

Competenze

• Experience in direct sales, preferably in luxury goods.
• Fluency in Italian and English; a third language is a plus.

Mansioni

• Advise customers on products to enhance their experience.
• Develop and maintain a loyal customer portfolio.

Conoscenze

Interpersonal Skills

Communication Skills

Customer Service Orientation

Sales Experience

Fluency in Italian

Fluency in English

Excel Proficiency

Formazione

Bachelor's Degree in Fashion or Linguistics

Strumenti

Excel

Descrizione del lavoro

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSABILITIES

• Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers' events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor's degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Willing to work temporarily. The fixed-term contract is estimated to last 3 months, with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"