Sales Associate Temporary - Boutique Napoli

TN Italy; Napoli; In loco; EUR 20.000 - 40.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a passionate Sales Associate to provide exceptional customer experiences in a luxury retail environment. This role involves advising clients, sharing brand stories, and fostering long-term relationships through personalized service. Ideal candidates will possess a Bachelor's degree, fluency in Italian and English, and a strong customer service orientation. Join a dynamic team committed to delivering high-quality products and experiences, while thriving in a fast-paced environment. If you have a passion for people and aesthetics, this opportunity is perfect for you.

Competenze

• Experience in direct sales, preferably in a luxury boutique.
• Willing to work on a temporary basis with full-time hours.

Mansioni

• Advise and support customers across all product categories.
• Develop and maintain a customer portfolio to foster loyalty.
• Participate actively in customer events and promotions.

Conoscenze

Fluency in Italian

Fluency in English

Interpersonal skills

Communication skills

Customer service orientation

Team player

Flexibility

Passion for retail

Formazione

Bachelor's degree in fashion or linguistics

Strumenti

Excel

IT tools

Descrizione del lavoro

GENERAL ROLE

The Sales Associate is responsible for assisting clients through personalized and memorable customer experiences, sharing stories about the brand history and product craftsmanship. They provide exceptional service to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention, maintaining the highest integrity.

Main Responsibilities

1. Advise and support customers across all product categories to meet their needs and ensure a memorable omnichannel experience.
2. Act as a storyteller, suggesting and surprising clients, delivering consistent quality of service to foster client relationships and increase sales.
3. Provide all necessary information to customers, including aftersales product care suggestions.
4. Develop and maintain a customer portfolio through proper client discovery and bespoke experiences to foster loyalty and establish long-term relationships.
5. Collect and update client data in accordance with privacy policies and company procedures.
6. Participate actively in customer events and promotions when needed.
7. Build a solid product knowledge base, staying updated on new products, prices, and stock availability.

Profile

1. Bachelor's degree, preferably with a focus on fashion or linguistics.
2. Fluency in Italian and English; proficiency in a third language is an advantage.
3. Experience in direct sales, preferably in a luxury boutique.
4. Proficient with Excel and other IT tools.
5. Willing to work on a temporary basis; the fixed-term contract is estimated to last 3 months with full-time hours.
6. Excellent interpersonal and communication skills, with a strong customer service orientation.
7. Team player with the ability to work autonomously.
8. Availability, flexibility, and dynamism to thrive in a high-paced environment.
9. Passion for people, human values, and aesthetics, with a vocation for retail.

Additional Information

Hermès values diversity and promotes gender equality, welcoming individuals from all backgrounds. Join Hermès in the human adventure of creating, artisanry, and selling high-quality objects since 1837. Hermès is an independent, family-owned French house with a global presence, committed to responsible management and the transmission of exceptional craftsmanship through strong territorial roots. The company employs nearly 23,200 people worldwide, with collections presented in nearly 300 stores around the globe.