Sales Associate Temporary - Boutique Milano

TN Italy; Milano; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Sales Associate to provide exceptional customer experiences in a luxury retail environment. This role focuses on building long-lasting relationships with clients through personalized service and storytelling about the brand's heritage. Ideal candidates will possess a strong customer service orientation, fluency in Italian and English, and a passion for fashion. Join a dynamic team and contribute to a people-centric retail project that values human connections and aesthetic sensibility.

Competenze

• Bachelor’s degree preferred in fashion or linguistics.
• Fluency in Italian and English; third language is a plus.

Mansioni

• Advise customers across all product categories for an exceptional experience.
• Build and maintain a customer portfolio to foster loyalty.

Conoscenze

Fluency in Italian

Fluency in English

Direct sales experience

Customer service orientation

Interpersonal skills

Formazione

Bachelor’s degree in fashion or linguistics

Strumenti

Excel

Descrizione del lavoro

Below is a refined version of the job description, with improved formatting and clarity:

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Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

GENERAL ROLE

The Sales Associate is responsible for assisting clients by providing a personalized and memorable customer experience. This includes storytelling about the brand's history and product craftsmanship. The associate aims to deliver the most memorable customer experience to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention, maintaining the highest integrity.

MAIN RESPONSIBILITIES

• Advise and support customers across all product categories to meet their needs and ensure an exceptional omnichannel experience;
• Act as a storyteller, suggesting and surprising customers, and delivering consistent, high-quality service to foster client relationships and increase sales;
• Provide customers with all necessary information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through proper discovery and bespoke experiences to foster loyalty and establish long-term relationships;
• Collect and update client data in accordance with privacy policies and company procedures;
• Participate actively in customer events and promotional activities as needed;
• Build solid product knowledge by staying updated on new arrivals, prices, and stock availability.

PROFILE

• Bachelor’s degree, preferably with a focus on fashion or linguistics;
• Fluency in Italian and English; proficiency in a third language is an advantage;
• Experience in direct sales to clients, preferably in a luxury boutique environment;
• Proficient with Excel and other IT tools;
• Willing to work temporarily; the fixed-term contract is estimated to last 6 months;
• Professionalism, enthusiasm, dynamism, ease of integration, and teamwork skills are essential.

Hermès seeks positive and passionate individuals who possess the following qualities:

• Excellent interpersonal and communication skills with a strong customer service orientation;
• A team-oriented mindset capable of building meaningful relationships and working autonomously;
• Availability, flexibility, and dynamism to operate in a high-paced environment;
• A vocation for human values, passion, and a strong aesthetic sense, committed to a people-centric retail project.