Sales Associate Temporary - Boutique Firenze

TN Italy; Firenze; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic Sales Associate to enhance customer experiences through storytelling and personalized service. This role emphasizes building long-lasting relationships with clients while showcasing a deep understanding of product craftsmanship. Ideal candidates will possess excellent interpersonal skills, fluency in Italian and English, and a passion for delivering exceptional service in a luxury retail environment. Join a company that values diversity and craftsmanship, and be part of a team that fosters a people-centric retail experience.

Competenze

• Bachelor's degree preferred in fashion or linguistics.
• Experience in direct sales, especially in luxury settings.

Mansioni

• Advise customers on products to ensure a memorable experience.
• Develop and maintain a customer portfolio for loyalty.

Conoscenze

Interpersonal Skills

Communication Skills

Sales Experience

Customer Service Orientation

Teamwork Skills

Fluency in Italian

Fluency in English

Knowledge of a Third Language

Formazione

Bachelor's Degree in Fashion or Linguistics

Strumenti

Excel

IT Tools

Descrizione del lavoro

GENERAL ROLE

The Sales Associate is responsible for assisting clients through personalized and memorable customer experiences, sharing stories about the brand history and product craftsmanship. They provide the most memorable customer experience to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention, with the highest integrity.

MAIN RESPONSIBILITIES

1. Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;
2. Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales;
3. Support customers by providing all types of information, including aftersales product care suggestions;
4. Develop and maintain a customer portfolio through proper client discovery and a bespoke experience to foster loyalty and establish long-term relationships;
5. Collect and update client data in accordance with privacy policy and company procedures;
6. Participate actively in customer events and activities as needed;
7. Build solid product knowledge, staying updated with new products, prices, and stock availability.

PROFILE

• Bachelor's degree, preferably with a focus on fashion or linguistics;
• Fluency in Italian and English; knowledge of a third language is an advantage;
• Experience in direct sales to clients, preferably in a luxury boutique setting;
• Proficient with Excel and IT tools;
• Willing to work temporarily, with a fixed-term contract estimated to last 6 months and full-time hours;
• Professionalism, enthusiasm, dynamism, ease of integration, and teamwork skills.

Hermès values positive and passionate individuals who meet the following requirements:

• Excellent interpersonal and communication skills with a customer service orientation;
• Team-oriented mentality and ability to work autonomously;
• Availability, flexibility, and dynamism to operate in a high-paced environment;
• A vocation for human values, passion, and a strong aesthetic sense, committed to a people-centric retail project.

Hermès promotes diversity and gender equality, welcoming individuals from all backgrounds. Join the human adventure of Hermès!

Hermès, a creator, artisan, and seller of high-quality objects since 1837, is an independent, family-owned French house employing nearly 23,200 people worldwide. The company emphasizes entrepreneurial spirit, high standards, and responsible management, perpetuating exceptional craftsmanship through strong territorial roots and artisanal métiers, with nearly 300 stores globally.