Sales Associate

Jimmy Choo; Serravalle Scrivia; On-site; EUR 26,000 - 35,000; Full time

Job summary

Jimmy Choo in Serravalle Scrivia seeks a Sales Associate to provide exceptional luxury customer service and represent the brand's glamorous lifestyle at every client interaction.

You will develop product knowledge, build a personal client database for repeat visits, support stock management, visual merchandising, and participate in store meetings and promotions to drive boutique performance.

Qualifications

• Experience as a sales consultant in a luxury brand.
• Strong English language skills; additional European languages are a plus.
• Ability to manage multiple priorities and deliver proactive client care.
• Passion for fashion and luxury retail with professional appearance.

Responsibilities

• Provide exceptional customer service in a luxury environment.
• Build, maintain and leverage a client database for repeat visits.
• Assist with stock replenishment and accuracy of stock records.
• Support store meetings, training, and promotions.
• Ensure visual merchandising standards and boutique tidiness.
• Assist back-office tasks as required by store management.

Skills

Fluent English

Excellent communication

Sales skills

Luxury market knowledge

Customer service

Job description

Company Profile:Today, Jimmy Choo encompasses a complete luxury lifestyle brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. The design direction is overseen by Creative Director Sandra Choi, who has a vision to create one of the world’s most treasured luxury brands. Part of Capri Holding Group, Jimmy Choo has a store network encompassing over 200 locations in 32 countries and is present in the most prestigious department and specialty stores worldwide.Sales Associate – Jimmy ChooMain responsibilities include: Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management Playing an active role in replenishing stock according to company procedures and policies Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy Participating and supporting the team in stock takes as and when required Attending and participating in all store meetings and training events as required ensuring good communication is maintained Participating in, and representing Jimmy Choo during promotional events and activities Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutiqueCompetencies and Experience Required: Demonstrable success gained as a sales consultant within a luxury brand Excellent communication skills both written and verbal Fluent English Additional European languages would be beneficial Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standardsPersonal Attributes: Enthusiastic, self-confident and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:26.000,00 - 35.000,00 EUR