Sales Associate (F / m / d) - 20 Hours Per Week

Patagonia; Milano; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

An outdoor apparel company in Milan is seeking a customer service representative to engage with customers and promote environmental activism through store activities. Candidates should have a passion for the environment, experience in customer service, and be fluent in both Italian and English. Join a team dedicated to fostering community and positive impact through outdoor activities and conservation efforts.

Competenze

• Experience in customer service and teamwork.
• Interest in environmental conservation and positive community impact.
• Ability to handle ambiguity and learn quickly.

Mansioni

• Welcome and engage customers, addressing their needs.
• Share knowledge of sports and products to enhance customer experience.
• Manage daily store operations and maintain store presentation.

Conoscenze

Customer service

Teamwork

Fluency in Italian

Fluency in English

Problem-solving

Attention to detail

Descrizione del lavoro

Patagonia is an outdoor apparel company founded in 1973. As a registered B Corporation and founding member of 1% for the Planet, Patagonia is committed to environmental activism and product quality, contributing over $145 million to grassroots environmental groups worldwide.

Your Role

We are in business to save our home planet. You will help us create an exceptional experience for customers and promote positive community impact through store activities, activism, and advocacy. Our stores support local environmental groups through donations, volunteering, and events that foster activism and engagement.

Main Tasks

1. Welcome, assist, and engage customers, ensuring their needs are understood and met.
2. Address each customer’s specific needs with kindness and creativity, treating everyone with respect and professionalism.
3. Share your knowledge of core sports and products, along with your passion for the environment, to support grassroots groups and engage customers.
4. Contribute to the store’s success through customer service, merchandising, operations, events, and environmental activism.
5. Manage daily store operations including stock replenishment, operating the cash register, and store maintenance.

What We’re Looking For

• An inclusive mindset.
• An interest in environmental conservation and making a positive impact.
• Experience in customer service and teamwork.
• Enthusiasm for learning about our products, values, and history; passion for the environment and caring for others.
• Ability to handle ambiguity, learn quickly, demonstrate sound judgment, and solve problems creatively.
• Accuracy in money handling and register use.
• Fluency in Italian and English.

Preferred Qualifications

• Experience in retail or outdoor industries.
• Participation or interest in core sports such as climbing, skiing, snowboarding, surfing, fly fishing, mountain biking, or trail running.

Additional Details

This position is based in Milan, Italy.

Why Join Our Store?

Our stores serve as community hubs, inspiring and engaging with those passionate about environmental and social causes and outdoor sports. We support local groups through grants, donations, and events. Join a passionate team dedicated to protecting wild places and transforming retail for the better, all while having fun.

At Patagonia, we are committed to becoming an anti-racist organization, fostering inclusivity and equity across all aspects of our business. We provide equal employment opportunities and promote a respectful, inclusive environment for all team members.

Application Requirements

• Please submit your CV and cover letter in English.

Note for Recruitment Agencies

We appreciate your interest, but we do not accept unsolicited CVs from recruitment agencies.