Sales Associate

Manolo Blahnik; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand in Milan seeks a retail associate to deliver exceptional client experiences and achieve sales targets. Responsibilities include building client relationships, ensuring optimal store operations, and maintaining high store standards. Ideal candidates should have a strong customer service background and a passion for the brand. This is a full-time position offering a dynamic and inclusive work environment.

Competenze

• Proven experience in delivering excellent customer service, preferably in retail.
• Ability to converse with diverse individuals and build networks.
• Strong team player with solution-focused mindset.

Mansioni

• Achieve individual sales targets and personal objectives.
• Provide exceptional client experience by understanding customer needs.
• Assist with stock management and maintain store standards.

Conoscenze

Customer service

Team player

Problem-solving

Relationship building

Communication

Descrizione del lavoro

Department : Retail
Reports to : Store Manager
Location : Milan
Type : Full-Time

Purpose of Position

To provide an excellent client experience and service, develop long-lasting client relationships, assist in the smooth operation of the store, and optimize the client experience by ensuring all sales opportunities are maximized.

Key Responsibilities :

Sales generation and target focus

• Achieve individual sales targets / KPIs and personal objectives set by Store Management.
• Communicate feedback on best sellers, slow sellers, missed sales opportunities, and customer requests to the Store Manager.
• Participate in in-store events to drive sales and customer engagement.

Client experience and relationship building

• Provide exceptional client experience by understanding customer needs and preferences, offering expert knowledge and recommendations.
• Develop strong, long-lasting, and commercial relationships with clients to establish a regular client base and ensure all sales opportunities are optimized.
• Provide personalized and timely after-sales service, effectively handling client complaints.
• Demonstrate high product knowledge through storytelling and highlighting features and benefits.
• Attend training sessions and workshops to enhance product knowledge and sales techniques.

Operational excellence

• Adhere to all company policies and procedures, including those related to stock loss and health and safety.
• Maintain stock on the sales floor following visual guidelines and standards.
• Assist with stock takes and end-of-day procedures, such as cashing up.
• Support the preparation of sales events and stock deliveries, ensuring efficient check-in of stock.
• Maintain high standards in back-of-house areas, including stock room and security.
• Contribute to a respectful and enjoyable work environment.

Any other tasks as assigned.

Skills and Experience Required :

• Proven experience in delivering excellent customer service, preferably in retail.
• Team player with the ability to develop productive relationships.
• Ability to converse with diverse individuals and build networks internally and externally.
• Solution-focused mindset, thinking of answers and solutions to problems.
• Ability to represent Manolo Blahnik with passion and professionalism.
• High level of finesse and excellence in task delivery.

Skills and Experience Desired

• Additional language skills.

Our Commitment to Diversity, Equality, and Inclusion :

Manolo Blahnik is an equal opportunity employer committed to fostering a diverse and inclusive culture where everyone feels a sense of belonging. We value capability and performance in recruitment and reward. Joining us means contributing to our 50 to 500 Commitment to “be a force for good,” creating a positive impact on people and the planet. We celebrate diversity and are dedicated to equal employment opportunities, aiming to eliminate discrimination. We encourage respectful recognition and support of diversity in all actions.

If you require reasonable adjustments during the application or interview process, please inform us.

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