SALES ASSOCIATE

Navy Exchange Service Command; Catania; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading retail organization as a Sales Associate in Catania, Italy. This position is integral to providing exceptional customer service and enhancing the shopping experience. Responsibilities include engaging with customers, managing inventory, and using POS systems. Ideal candidates are enthusiastic, possess strong communication skills, and are committed to serving others. The role requires adaptability for varying hours, suitable for U.S. citizens associated with the military.

Competenze

• Basic understanding of products and merchandise is required.
• No experience required; retail experience preferred.
• Strong communication skills are essential.

Mansioni

• Engage with customers and provide premier customer service.
• Manage merchandise and perform inventory checks.
• Use Point-of-Sale systems for transactions.

Conoscenze

Interpersonal Skills

Multi-tasking

Customer Service

Formazione

High School Diploma or Equivalent

Descrizione del lavoro

As a sales associate, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a customer-focused organization. You will be responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about our offerings and articulating our purpose in an educational, insightful, and professional manner. A positive, outgoing nature that enjoys serving others and making a positive impact is essential.

Duties and Responsibilities

1. Customer Service
   • Proactively engage with customers and make a connection.
   • Ask questions and listen to customer needs.
   • Inform customers about merchandise, upcoming events, promotions, mobile offers, STAR card, and other services.
   • Provide premier customer service and build positive, respectful relationships.
   • Take accountability for your actions and outcomes.
2. Organization
   • Maintain store appearance.
3. Sales
   • Cross-sell products and be familiar with store layout.
   • Suggest products based on customer needs and current trends.
   • Upsell products and leverage company tools for product knowledge.
   • Use Point-of-Sale systems for transactions, including cash handling, discounts, gift cards, and credit/debit processing.
   • Complete paperwork, reports, and reconciliation tasks.
4. Inventory
   • Manage merchandise, perform inventory checks, and ensure proper ticketing.
   • Participate in periodic inventories as needed.
5. Dependability
   • Adhere to work schedules and follow through on assignments.
6. Other Duties as assigned.

Qualifications

• Product Knowledge: Basic understanding of products and merchandise.
• Experience: Retail experience preferred but not required.
• Communication Skills: Strong interpersonal skills; ability to read, write, and interpret instructions; communicate effectively with customers and team members.
• Mathematical Skills: Basic math functions.
• Reasoning Ability: Ability to multi-task, be attentive, flexible, and work well independently or as part of a team.

Physical Demands and Work Environment

This role involves constant movement, talking, hearing, reaching, and standing for extended periods. May include stooping, kneeling, crouching, climbing ladders, and lifting 25-50 lbs. Work is primarily indoors, with outdoor assignments depending on location. Vision abilities include close, color, and depth perception.

Additional Skills and Work Hours

Enthusiastic, friendly, energetic, and committed to providing outstanding service. Willing to work various hours, including mornings, evenings, weekends, and holidays.

Eligibility

This position is open to U.S. citizens who are Active Duty Members or family members of U.S. Military or Civilian personnel currently assigned to Sigonella, Catania, Italy.

Application Requirements

Applicants must bring the following documents to the NEX Human Resources Office before application consideration:

• No Fee Passport (front page, Visa page, Statement from back page)
• Sojourner's Permit or Receipt
• Sponsor's Orders
• DoD ID Card (both sides)
• Social Security Card
• Letter of Good Standing (for high school students)
• Proof of Full-Time University Enrollment (dependent children aged 21-23)
• Authorization Chit for supplemental employment from your Command (Active Duty Only)

Ensure that the address provided for background checks is a physical address; military addresses like FPO cannot be used.

No experience required; high school diploma or equivalent preferred.