Sales Associate

Michael Kors; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Sales Associate in Bologna to enhance customer relationships and drive sales. The ideal candidate possesses strong customer service skills, luxury retail experience, and a passion for fashion. Elevate the retail experience by maintaining store standards and building strong connections with clients.

Competenze

• 2+ years’ experience in retail; luxury experience preferred.
• Strong verbal and written communication skills.
• Exceptional customer service skills.

Mansioni

• Maximize sales opportunity while maintaining store standards.
• Build relationships with customers and deliver elevated customer service.
• Ensure compliance with operational and company policies.

Conoscenze

Customer service

Sales skills

Communication skills

Relationship building

Strumenti

Retail sales system

Word

Excel

Descrizione del lavoro

For a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and managementthrough effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 2 + years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences .Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V