Sales Assistant (W/M) - Full time (40 hours) - Milan , ITALIA

JR Italy; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand seeks a Sales Assistant to enhance customer experience and drive sales at their Milan store. The ideal candidate will have a strong background in retail sales, exceptional customer service skills, and a deep knowledge of fashion trends. This role offers the opportunity to represent the brand and contribute to achieving sales goals while maintaining a high standard of service and environment.

Competenze

• Two years' experience in sales at an upper-end brand.
• Fluency in Italian and English; additional languages beneficial.
• Dynamic, energetic with a passion for fashion and luxury.

Mansioni

• Engage and assist customers throughout the sales process.
• Drive sales and meet store KPIs.
• Maintain a luxurious store environment and standards.

Conoscenze

Customer Service

Sales Techniques

Fashion Knowledge

Communication

Customer Relationship Management

Descrizione del lavoro

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Sales Assistant (W/M) - Full time (40 hours) - Milan , ITALIA, como

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Job Reference:

574792182849234534433712

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Founded in Paris in 1997 by Thierry Gillier, Zadig&Voltaire is a designer brand firmly rooted in its time, impertinently hijacking the codes of luxury to forge the unique character of its DNA. Zadig&Voltaire is the flagship of the ‘French Spirit of Freedom’ initiated by Thierry Gillier. By drawing on the world of contemporary art to create, it brings to life a style that does not condition the mind or the body; it is ‘effortless’.

The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience. You will support the store management in building a store environment that nurtures creativity and employees development.

-Be a brand ambassador and embrace the brand Selling Ceremony

-Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.

-Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)

-Provide personalised advice and drive sales according to the customer’s needs

-Be able to build customer loyalty, understand customer relationship management

-Be able to communicate efficiently and effectively

-Be knowledgeable of the collection and the brand iconic pieces

Operations :

-Drive sales: Operating till system, take and process payments

-Manage the till and customers queuing efficiently

-Follow company policy and procedure

-Manage the needs of the customer including exchanges, credit notes and holds

-Offer each customer the opportunity to be on the mailing list

-Maintain the replenishment of bags, boxes etc -Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager

-Processing the deliveries

-Maintain a luxurious store environment and standards

-Answer calls promptly and efficiently, with a pleasant and welcoming manner

-Execute the loss prevention procedure and conducts regular inventories

-Ensure the shop floor and stock room standards are maintained in a clean, tidy condition

-Follow the health & safety guidelines

-Process deliveries (new collection, replenishment...), transfers

-Process the replenishment of the items on the shop floor according to the ZV Standards

-Support the Store Management in the VM guidelines implementation

You have two years' experience or more in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.

You are hard-working, dynamic, energetic with a commitment to customer service.

ITALIAN and ENGLISH are required, additional languages are beneficial.