Sales Assistant ROMA

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For over a century, Acqua di Parma has offered timeless fragrances and lifestyle products depicting the vibrant and elegant essence of Italian sophistication. We strive to preserve and perpetuate the unique combination of all that we love about Italy – nature, culture, and art – the Italian “Arte di Vivere.” Drawing inspiration from its rich heritage, Acqua di Parma ties the highest quality materials to authentic craftsmanship to ensure a long-term transmission of values and sustainable practices.

At Acqua di Parma, we are guided by our four core values: Trust, Agility, Team Spirit, and our eagerness to Dare. We are a passionate and talented team of international professionals, who embody our culture of open-mindedness, originality, and diversity.

MISSION & RESPONSIBILITIES

As part of the Italy Sell Out Team, the key responsibilities are:

1. Be actively involved to reach the sales targets on all categories.
2. Cultivate a relationship with customers through an active presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
3. Master selling skills to satisfy customer needs.
4. Act as brand Ambassador to build relationships with new customers and VIP clientele.
5. Ensure a high level of standards in Merchandising and Brand image according to corporate guidelines.
6. Respect Retail Operations procedures and the guidelines provided by HQ.
7. Use the main IT applications and systems, constantly updating any new tools made available by the company with reference to the Salesforce CRM system.
8. Develop a unique customer experience and irreproachable service, build customer loyalty and develop the customer base.
9. Monitor stock levels and cooperate with the stock team providing support.

REQUIREMENTS

1. Previous experience in the luxury industry with a customer-oriented attitude.
2. Entrepreneurial spirit with the ability to drive results.
3. Positive Attitude, fragrance passionate and team oriented.
4. Ability to listen and advise, have a taste for challenges and sales.
5. Fluent in English, additional languages (Chinese, Arab) are a plus.