Sales Assistant, Rinascente (Pt)

Stella McCartney Ltd; Milano; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A luxury fashion company is seeking a part-time Sales Consultant for their Milan store. The role focuses on delivering exceptional customer service, achieving sales targets, and maintaining brand standards. Ideal candidates will have experience in luxury retail, excellent communication skills, and a passion for fashion. Join us to contribute positively to our customer experience and brand loyalty.

Competenze

• Proven experience in face-to-face customer service.
• Familiarity with fashion retail dynamics.
• Strong sales techniques for cross-selling.

Mansioni

• Provide excellent customer service aligned with brand values.
• Achieve daily, monthly, and yearly sales targets.
• Handle customer complaints effectively.
• Maintain stock presentation and compliance standards.
• Support store operations and perform additional duties.

Conoscenze

Excellent communication skills in Italian and English

Experience in luxury brand sales

Customer service experience

Ability to adapt to change

Team-oriented with clienteling skills

Descrizione del lavoro

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.

Overview

You will act as an ambassador for the brand in our Rinascente Milan store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience that aligns with our brand focus. This involves creating and maintaining loyalty to both the store and the brand.

This is a part-time position at 16 hours per week, with a fixed-term contract of 6 months.

Your Mission :

1. Provide excellent service by adhering to our service values and standards.
2. Achieve your and the store's sales targets on a daily, monthly, and annual basis.
3. Demonstrate knowledge of sales techniques, such as cross-selling, to drive sales and KPIs.
4. Stay informed about current products, trends, and collections to educate clients.
5. Handle customer complaints effectively, seeking assistance when necessary, and ensuring issues are resolved satisfactorily.
6. Achieve at least 85% in mystery shop reports where you are the primary sales associate.
7. Understand and follow all policies, procedures, and compliance requirements.
8. Ensure presentation aligns with company's uniform and grooming standards.
9. Comply with PCI, security, and health and safety regulations.
10. Replenish stock and maintain high standards of merchandise and presentation.
11. Support store operations such as cycle counts, inventories, shipment processing, and transfers.
12. Perform additional duties as required within the scope of the Sales Consultant role.

Your Talent :

• Excellent communication skills in Italian and English; additional languages such as Cantonese, Mandarin, Russian, Spanish, or Arabic are advantageous.
• Experience in luxury brand sales and/or fashion retail.
• Customer service experience with face-to-face interactions.
• Ability to adapt to change and work under pressure.
• Effective communication and proactive contact initiation.
• Team-oriented with a strong clienteling skill set.

We welcome individuals with disabilities and will make reasonable adjustments upon request within 48 hours of your interview.

At Stella McCartney, we embrace boldness by challenging ourselves and the industry. We are committed to diversity, equity, and inclusion, striving to create a workplace where all voices are respected, heard, and empowered, regardless of background or culture. We aim to provide opportunities for diverse talent to shine and influence the fashion industry positively.