Sales Assistant / Customer Engagement Manager

Johnson Controls, Inc.; Cinisello Balsamo; Ibrido; EUR 36.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Agile working

Meal vouchers (€8)

Company welfare package

Career development opportunities

Collaborative work environment

Impact on customer satisfaction and业务

Descrizione del lavoro

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, is seeking a Sales Assistant / Customer Engagement Manager in Lombardy, Italy. The role blends sales support, customer engagement, and account management to deliver an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value at every stage of the customer journey.

Competenze

• 2+ years of experience in sales support, customer success, customer engagement, account management, or a related role.
• Strong communication and interpersonal skills
• Ability to build trust and manage customer relationships effectively
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and CRM platforms (Salesforce)
• Strong problem-solving skills and customer-centric mindset.

Mansioni

• Support the sales team with daily administrative and operational activities
• Prepare quotations, sales reports, presentations, and customer documentation
• Maintain and update CRM systems, ensuring accurate customer and sales data
• Coordinate order processing and track customer requests
• Collaborate with internal departments to ensure timely delivery and customer satisfaction
• Monitor sales performance metrics and prepare regular reports
• Build and maintain strong relationships with Key customers
• Serve as the primary point of contact for Key customer questions, requests, and issue resolution
• Attend networking events with customers
• Promote a customer-centric culture across the organization.

Conoscenze

Sales support

Customer engagement

Account management

Communication skills

Organizational skills

CRM proficiency

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What will you do

We are looking for an energetic and customer-focusedSales Assistant / Customer Engagement Managerto support our sales activities while building strong, lasting relationships with customers. This hybrid role combines sales support, customer engagement, and account management responsibilities to ensure an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.

How will you do it

• Support the sales team with daily administrative and operational activities
• Prepare quotations, sales reports, presentations, and customer documentation
• Maintain and update CRM systems, ensuring accurate customer and sales data
• Coordinate order processing and track customer requests
• Collaborate with internal departments to ensure timely delivery and customer satisfaction
• Monitor sales performance metrics and prepare regular reports
• Build and maintain strong relationships with Key customers
• Serve as the primary point of contact for Key customer questions, requests, and issue resolution
• Attend to networking events with customers
• Promote a customer-centric culture across the organization.

What we look for

Required:

• 2+ years of experience in sales support, customer success, customer engagement, account management, or a related role
• Strong communication and interpersonal skills
• Ability to build trust and manage customer relationships effectively
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and CRM platforms (Salesforce)
• Strong problem-solving skills and customer-centric mindset.

Preferred Skills

• Experience with customer engagement or customer success programs
• Knowledge of sales processes and pipeline management
• Analytical skills with the ability to interpret customer feedback and engagement metrics
• Experience working in a fast-paced, customer-focused environment.

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

We offer:

• The initial basic salary for this position is in the range of €36.300 – €50.000 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
• Flexible working hours
• Agile working
• Meal vouchers of €8
• Company welfare package
• Career growth and professional development opportunities.
• Collaborative and supportive work environment.
• Opportunity to make a direct impact on customer satisfaction and business success.

Who we are:

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.