Sales Assistant - Bologna Full Time

Tessilform Spa; Bologna; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading fashion brand is seeking a full-time Sales Assistant in Bologna. The role involves providing high-level customer service, managing client relationships, and maintaining store displays. Ideal candidates will possess strong English skills, retail experience, and excellent organizational abilities. The position offers a competitive compensation package and opportunities for growth within a dynamic team.

Mansioni

• Represent the Company with clients, ensuring satisfaction.
• Maintain high standards during sales and after-sales processes.
• Cooperate with colleagues to create a positive store environment.
• Handle product display and stock management.

Conoscenze

Good level of English (written & spoken)

Retail or service industry experience

Excellent customer service skills

Strong organizational skills

Ability to communicate and inspire customers

Good numeracy skills

Problem-solving abilities

Descrizione del lavoro

OUR BRAND, OUR PEOPLE

Welcome to the irreverent, sensual and glamorous world of Patrizia Pepe!

We are a pioneering fashion brand, rapidly expanding across the globe, whose collections are the result of a bold vision and innovative drive expressed in the quality of the materials and in the attention to detail.

We truly believe that people can make the difference and therefore we invest in developing our team.

We employ approximately 700 people globally who, as well as our products, are our most valuable asset and the heart of everything we do.

We constantly seek creative and dynamic like-minded individuals.

Join us now to help our brand continue to grow and transform day by day to reach new goals.

Sales Assistant - Bologna Full Time

ABOUT THE JOB

• The Sales Assistant represents the Company with clients.
• Is a professional in sales and puts his/her talent at the company's service, ensuring customer satisfaction and loyalty. Cooperates to reach qualitative and quantitative goals set in the store.

Responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Aligns with the style and qualitative standards of the Brand during the entire sales process and after-sales.
• Cooperates with colleagues to create a positive atmosphere in the store and cultivates personal performance levels.
• Receives and displays products according to established procedures.
• Maintains a tidy workspace in harmony with company policies.

Sales

• Responsible for the sales process following company standards.
• Provides high-level customer service.
• Manages client relations to ensure satisfaction and enhance each phase of the commercial relationship.
• Participates in store meetings.

Client Management and CRM

• Ensures efficient after-sales service to maintain client satisfaction and loyalty, promoting the Brand image.
• Handles claims with supervisor support.
• Turns every customer interaction into a positive experience, promoting the Brand image.
• Communicates client information to management.
• Follows up on client requests.

Product

• Participates in product presentations in-store.
• Deeply knows all products in his/her category and stays updated on all store categories.
• Ensures proper care of products in his/her sector.

Visual

• Takes care of display maintenance in his/her sector, reporting missing or damaged items.

Stock

• Keeps updated on store stock to optimize sales.
• Participates in end-of-year, sector, and rotation inventories.

Thefts and Losses

• Respects assigned positions to prevent thefts and losses, coordinating with colleagues when needed.
• Reports missing items promptly.

ABOUT YOU

WE ARE EXCITED ABOUT YOU IF YOU HAVE

• Good level of English (written & spoken) is essential.
• Retail or service industry experience.
• Ability to communicate and inspire customers & store colleagues.
• Excellent customer service skills and problem-solving abilities.
• Good numeracy skills.
• Strong organizational skills.

ABOUT US

• What you can expect working with us:

Emphasis on a collaborative company culture and exposure to a global business across 3 continents.

A competitive compensation package recognizing your value and commitment.

Opportunities for growth and development within a dynamic team.

Learning opportunities and the chance to influence the future of the Fashion Industry.

Modern workplaces in Florence and Milan designed to facilitate interaction.

Being part of a family-owned business with global reach and core values.

A fast-paced, innovative environment that values simplicity and clear organization.

At Patrizia Pepe, we value diversity and inclusion, believing that our diverse talents contribute directly to our success. We seek individuals who will bring their whole selves to work, fostering a welcoming and inclusive workplace. That’s our style!