ACMA, headquartered in Bologna, Italy, is one of the leading manufacturers of packaging machines in the consumer goods market, with a large international share.
ACMA designs and manufactures automatic packaging machines for a range of industries, including: confectionery (chocolate, baked goods, candies and gums), personal and home care (liquids, powders and bars), tea and coffee.
ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022, and over 8,000 employees.
About the Role
Acma’s Customer Service Area Managers report directly to the head of function and are responsible for the development and performance of all sales activities in the assigned business unit and region to achieve Customer Service results aligned with commercial and budget goals.
In particular, this role is responsible for:
- Sales strategy: implementing the sales strategy and managing sales processes to consolidate and develop business results by achieving budgeted results for After Sales business lines (Spare parts, Upgrades, Services).
- Business development: contributing to the identification, design, and promotion of new products and services to meet customer needs and support the company's growth strategy.
- Sales management: maintaining accurate records of sales and activities related to customers; coordinating agents in the area and dealing directly with customers, supporting agents in standard proposals as needed.
- Offering: collaborating with the technical department to evaluate client requirements, conduct technical negotiations, and prepare commercial offers aligned with company capabilities.
This role will coordinate a team of 2-3 specialists and cooperate with regional colleagues to define commercial strategies in the assigned area.
What You Need to Be Successful
- An engineering degree in Mechanical, Electronic, or a related field.
- A strong passion and curiosity for technical topics.
- At least 4-5 years of experience in a similar role with proven success in sales results.
- International experience is considered a plus.
- Fluent in English; proficiency in Spanish or other languages is a plus.