Sales and Station Agent

Turkish Airlines; Giuliano di Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in the aviation sector is seeking a Sales and Station Agent who will be responsible for passenger services, ticket sales, and operational coordination at the airport. The ideal candidate should possess strong communication skills, a degree or equivalent high school diploma, and experience in civil aviation or tourism. The position requires shift work and the ability to handle pressure while providing excellent customer service.

Competenze

• At least 1 year experience in civil aviation or tourism.
• Excellent command of English and local language(s).
• Ability to work in shifts.

Mansioni

• Manage ticket sales and reservations at airport office.
• Coordinate arrivals with various service agents.
• Prepare daily flight documentation and manage records.

Conoscenze

Communication skills

Organizational skills

Teamwork

Stress management

Formazione

Master/Bachelor degree or high school graduation

Strumenti

Computer Reservations Systems

Descrizione del lavoro

Job Title: SALES AND STATION AGENT

Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description:

• Carry out reservation/booking, ticket sales, information, and passenger (operations) services at the airport office, including check-in and manifest preparation.
• Provide information to passengers regarding schedules and fares, and ensure proper coordination.
• Perform reservation/booking for passengers at the counter.
• Issue tickets for domestic and international lines, handle MCOs (Manual Change Orders), excess baggage tickets, and process returns.
• Perform endorsement and rerouting processes.
• Coordinate aircraft arrivals with crew, handling agents, catering, cleaning, air traffic, customs, and immigration.
• Prepare all daily flight documents, place orders for catering services, and maintain records related to flights.
• Handle post-flight documentation, file records accurately, and perform statistical analysis of flight coupons.
• Manage lost baggage procedures, coordinate with handling agents, and implement compensation processes if necessary.
• Report operational income, costs, and financial data to relevant IT systems such as SAP, ERP, DOP as required.

Desired Skills & Experience:

• Master/Bachelor degree or at least high school graduation.
• Permanent residence permit in the respective country (the company does not provide or assist with work permits).
• Minimum 1-year experience in civil aviation or tourism.
• Ability to handle pressure and cope with stressful situations.
• Excellent command of English and local language(s).
• Availability to work in shifts, including overnight shifts.
• Team player with the ability to work independently when needed.
• Ability to handle multiple tasks simultaneously.
• Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus).
• Strong oral and written communication skills.
• Sense of responsibility and decision-making ability.

Candidates can choose their workplace from the following Turkish Airlines offices: Rome, Milan, Venice, Bologna, Catania, Naples, Turin.