Sales Agent

JR Italy; Roma; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for enthusiastic Sales Agents to enhance passenger experiences. In this dynamic role, you will handle reservations, ticket sales, and manage relationships with travel partners, all while providing exceptional customer service. If you thrive in fast-paced environments and possess strong communication skills, this is your chance to join a welcoming team dedicated to delivering outstanding service and creating memorable travel experiences. Seize the opportunity to contribute to a company that connects 349 destinations worldwide and values each member's input in achieving greater goals together.

Competenze

• Minimum of 1 year experience in civil aviation or tourism.
• Excellent command of English and proficiency in local language(s).

Mansioni

• Handle group and individual reservations, bookings, and ticket sales.
• Manage relations with travel agencies and partners.

Conoscenze

Customer Service

Multitasking

Communication Skills

Problem-Solving

Computer Reservations Systems

Formazione

Bachelor's Degree

High School Graduation

Strumenti

SAP

ERP

DOP

Troya

Quickres

Descrizione del lavoro

Are you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office. If you thrive in a fast-paced environment, enjoy interacting with passengers and partners, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Job Description

1. Handle group and individual reservations, bookings, ticket sales, passenger information, and operations such as check-in and manifest preparation, as well as passenger complaints and CRM, with a warm and friendly demeanor.
2. Manage relations with travel agencies and partners.
3. Calculate fares, arrange routes based on passenger requests, provide schedule and fare information, and coordinate throughout the passenger journey. Process reservation requests, issue tickets for domestic and international flights, and handle endorsements, rerouting, and ticket returns.
4. Report and register operational income, costs, financing, and financial statistics in relevant IT systems such as SAP, ERP, and DOP.

Desired Skills & Experience

1. Bachelor's degree or at least high school graduation.
2. Permanent residence permit in the respective country (the company does not provide or assist with work permits).
3. Minimum of 1 year experience in civil aviation or tourism.
4. Ability to work effectively under high-pressure situations.
5. Excellent command of English and proficiency in local language(s).
6. Availability to work in shifts, including overnight shifts.
7. Team player capable of working independently when needed.
8. Effective multitasking skills.
9. Good knowledge of major Computer Reservations Systems (experience with Troya or Quickres is a plus).
10. Strong oral and written communication skills.
11. Sense of responsibility and decision-making abilities.

We strive to bring the far close by making the world move through our wings. We are committed to offering our guests a unique experience while connecting 349 destinations worldwide. We look forward to welcoming you to our success story, where each member contributes to our growth. Join us to achieve greater goals together.