SAINT LAURENT Senior Client Advisor

TN Italy; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a Senior Client Advisor to enhance client experiences and drive sales in a luxury retail environment. This role emphasizes creating memorable interactions, understanding client needs, and utilizing tools to optimize business opportunities. The ideal candidate will have a passion for fashion, strong communication skills, and a proactive approach to problem-solving. Join a dynamic team that values authenticity and teamwork while contributing to the brand's prestigious image.

Competenze

• Experience in luxury retail or high-quality client service.
• Strong communication skills in English and local language.

Mansioni

• Provide outstanding client and after-sale service.
• Cultivate a robust client portfolio and drive sales performance.

Conoscenze

Client Service Experience

Fashion Culture Knowledge

Communication Skills

Problem-Solving Skills

Multitasking Ability

Strumenti

Customer Relationship Management Tools

Descrizione del lavoro

Job Description

ROLE

A Senior Client Advisor actively contributes to store sales and key performance indicators achievement. They provide a unique, memorable, sophisticated, and lasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSION & RESPONSIBILITIES:

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs, and anticipating their future requests
• Cultivate a robust client portfolio to ensure proactive and growing business
• Drive performance to exceed individual sales and KPI goals with a business mindset and entrepreneurial approach
• Create personalized, versatile, and timeless silhouettes for clients, demonstrating passion for fashion culture
• Build genuine connections with clients through transparent and authentic communication
• Communicate professionally and authentically with clients and colleagues
• Utilize all available tools to optimize business opportunities
• Support front and back-of-house teams proactively, contributing to overall team spirit
• Adhere to all company policies and operational procedures

PROFILE

• Experience in high-quality client service, preferably in fashion & accessories retail, luxury hospitality, or customer service
• Personal taste and passion for fashion culture; interest in creating personalized looks
• Business mindset and entrepreneurial spirit
• Open-mindedness, valuing audacity and authenticity
• Strong team spirit to achieve common goals
• Comfort with tools and applications; quick learner of new technologies
• Motivated to work in a fast-paced environment, capable of multitasking and prioritizing
• Proactive, enthusiastic, with problem-solving skills
• Excellent communication skills in English and local language, both written and oral
• Embrace change as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce and considers applications from all qualified candidates, regardless of background, gender, age, nationality, culture, religious beliefs, or sexual orientation.