Room Attendant - Cameriera ai piani (F/M/X)

Hosco.com; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen im Bereich der Luxus-Hotellerie sucht engagierte Zimmermädchen, die für die Sauberkeit und den Komfort der Gästezimmer verantwortlich sind. In dieser Rolle tragen Sie zur Schaffung einer einladenden Atmosphäre bei, indem Sie sicherstellen, dass alle Zimmer makellos sind und die Gästeanfragen stets freundlich beantwortet werden. Das Unternehmen bietet eine aufregende Gelegenheit, Teil eines legendären Hotelprojekts in Rom zu werden, das Eleganz und erstklassigen Service vereint. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Verantwortlich für die Reinigung und Pflege der Gästezimmer.
• Zusammenarbeit mit verschiedenen Hotelabteilungen zur Gewährleistung eines hervorragenden Gästeservices.

Mansioni

• Reinigung der zugewiesenen Gästezimmer gemäß den Hotelstandards.
• Beantwortung von Gästeanfragen freundlich und kompetent.

Conoscenze

Reinigungsfähigkeiten

Aufmerksamkeit für Details

Kundenservice

Formazione

Keine spezifische Ausbildung erforderlich

Descrizione del lavoro

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within the Accor Group, this brand is currently experiencing exciting phases of rebirth and expansion.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas, the world’s largest sailing ship; and upcoming hotels in Rome and Venice.

Shaping the future of luxury hospitality, Orient Express focuses on employee journey and growth.

ABOUT ARSENALE

Arsenale is a multi-brand group capable of providing comprehensive services to the largest and most renowned luxury global market operators seeking expansion in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims to create Italy's leading luxury hospitality group. The group has launched an impressive investment plan to boost tourism and promote Made-in-Italy through the redevelopment and enhancement of iconic hotels and hospitality solutions in Italy's most beautiful locations.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered the beloved capital of the Orient Express legend, Rome will host the first Orient Express Hotel, "La Minerva," at the end of 2024. In partnership with the Italian luxury hotel group Arsenale S.p.A., Orient Express has entrusted the interior architecture and artistic direction of the hotel to Hugo Toro. The former Palazzo Fonseca, a sumptuous 17th-century palace with a majestic façade, is adorned with Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. By late 2024, a new décor inspired by the Roman domus and the riches of the "Eternal City" will be revealed, blending contemporary elegance with historical grandeur.

The first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities, and impeccable service.

Job Description

Our Room Attendants are responsible for cleaning and servicing guests’ rooms to ensure a pleasant and comfortable experience. They ensure all suites and rooms are inviting, spotless, and address guest queries politely and knowledgeably.

Room attendants collaborate with Public Space attendants, HSK porters, Laundry team, Butlers, Front Office, and Maintenance staff under the supervision of the HSK Director, Assistant HSK Director, HSK Supervisor, and Floor Supervisors.

Key Responsibilities

1. Clean assigned guest suites and rooms according to hotel standards: making beds, dusting furniture, replenishing amenities, cleaning floors, windows, and bathrooms, and vacuuming carpets.
2. Restock beverages and food in the mini-bar.
3. Verify that all is in proper condition during cleaning; report repairs to the Floor Supervisor.
4. Maintain cleanliness of corridors, public areas, HSK offices, wardrobes, equipment, and pantries.
5. Stay informed about hotel products and services to answer guest questions.
6. Respond to guest questions/requests in a friendly manner, taking appropriate actions or referring issues to supervisors.
7. Assist guests as needed, including following Lost & Found procedures.
8. Check linens, towels, and equipment; report discrepancies and maintenance needs.
9. Record relevant information on assignment sheets for record-keeping and inquiries; report any special guest attention or incidents at shift end.
10. Perform HSK porter services when required, such as delivering linen or processing laundry.
11. Perform additional tasks as needed to support hotel operations.
12. Follow hotel security, health & safety, and hygiene policies and procedures.