Roma _ Client Advisor

Azienda Anonima; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Azienda Anonima in Rome is seeking a full-time Client Advisor to deliver excellent service and embody the Brand's philosophy and heritage. You will help customers with product knowledge, engage in selling ceremonies, and contribute to CRM activities and shop presentation.

Ideal candidates have a passion for fashion, experience in luxury retail, strong communication, and English fluency; you will work in a dynamic team environment with a focus on client satisfaction.

Competenze

• Experience in fashion/luxury retail environments.
• Demonstrated clienteling and CRM abilities.
• Excellent communication and customer service skills.

Mansioni

• Provide exceptional service by understanding customer needs and product knowledge.
• Assist customers with selling ceremony and fashion guidance.
• Discuss trends and luxury market developments with clients.
• Achieve store goals and develop business through relationship-building.
• Build CRM and clienteling relationships and collaborate with team.
• Contribute to visual merchandising and product replenishment.
• Handle cashier procedures and after-sales follow-up.
• Adhere to grooming standards and brand policies.

Conoscenze

Passion for fashion

Luxury retail experience

Commercial awareness

Clienteling / CRM

Team player

Strong communication

English fluency

Descrizione del lavoro

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
• Assist customers accordingly with selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion and luxury retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Comfortable in client face activities and clienteling
• Ability to adapt to different customers
• Team-playing aptitude
• Strong communication skills
• Understanding of Retail
• KPIsDigital Ability
• Ability to work in a dynamic environment
• Fluent in English, a second language will be considered a plus