Ricerchiamo una figura di Customer Care Specialist

NetLevel S.r.l.; Lecce; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Une entreprise innovante spécialisée dans le développement de solutions pour le secteur des assurances recherche un Customer Care Specialist. Ce poste crucial consiste à soutenir nos clients dans l'utilisation optimale de nos logiciels et à leur fournir un service personnalisé. Le candidat idéal sera doté de compétences en communication, d'une orientation client et d'une bonne connaissance du secteur. Rejoignez un environnement dynamique avec des opportunités de formation continue.

Competenze

• Expérience préalable dans des rôles de support client.
• Connaissance approfondie du secteur des assurances et de ses processus.
• Orientation client et souci de la qualité du service.

Mansioni

• Fournir une assistance technique de premier niveau aux clients sur l'utilisation de nos logiciels.
• Gérer les demandes de support via différents canaux de communication.
• Analyser les besoins des clients et proposer des solutions personnalisées.

Conoscenze

Compétences en communication

Gestion des relations clients

Résolution de problèmes

Strumenti

Logiciel de gestion des assurances

Descrizione del lavoro

Customer Care Specialist

Location: Vallefoglia, Italy | Published on: 14/12/2024

We are a software company specializing in innovative solutions for the insurance market. Our mission is to combine technological excellence with high-level customer service, offering cutting-edge products supported by expert and personalized assistance.

Role

We are seeking a Customer Care Specialist who will become the reference point for our clients, guiding them in the optimal use of our software products and ensuring an excellent support experience.

Main Responsibilities

• Provide first-level technical assistance to clients on the use of our software
• Manage support requests through various communication channels
• Analyze customer needs and propose customized solutions
• Collaborate with the technical team to resolve complex issues
• Contribute to the continuous improvement of our services through customer feedback
• Participate in training sessions for clients

Essential Requirements

• Excellent proficiency in PC usage and main IT tools
• Strong communication skills and ability to manage customer relationships
• Problem-solving attitude and ability to work independently
• Customer-oriented mindset and focus on service quality
• Previous experience in customer support roles
• In-depth knowledge of the insurance sector and its processes
• Familiarity with insurance management software

Opportunity to join a dynamic and innovative environment with ongoing training in both technological and insurance fields.