Retail Shift Leader I-FT-Beltline

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Firenze; In loco; USD 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated retail team member to assist in the management of a vibrant retail center. This role involves supporting the Retail Store Manager in daily operations, ensuring exceptional customer service, and fostering a culture of inclusivity and respect. You'll engage with customers, manage donations, and maintain a clean and organized environment. If you're passionate about community service and enjoy working in a team-oriented atmosphere, this position offers a fulfilling opportunity to make a difference.

Competenze

• Strong commitment to customer service and organizational values.
• Ability to sort and price donations efficiently.

Mansioni

• Assist in managing retail operations and ensuring excellent customer service.
• Lead the retail team and handle administrative duties.

Conoscenze

Customer Service

Team Leadership

Sales Management

Forklift Operation

Record Keeping

Formazione

High School Diploma or Equivalent

Strumenti

Point-of-Sale System

Descrizione del lavoro

Job Responsibilities

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

Core Values and Customer Service

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values).
• Provides excellent customer experiences to all internal and external customers (ACE Values).
• Acts as an ambassador of Palmetto Goodwill and our I-CARE values.
• Embraces learning and growth; actively participates in training and development.
• Supports a culture of diversity, inclusivity, and belonging; ensures team members feel respected and included.

Donation and Merchandising

• Receives donations from donors using the GRATIS process (Greet, Receipt, Assist, Thank, Invite Back, Sort).
• Sorts, prices, and stocks hardline and softline donations for sale according to established expectations.

Sales and Record-Keeping

• Uses point-of-sale system accurately to complete merchandise sales; encourages customer rounding-up for mission impact.
• Records donations and production of merchandise accurately.
• Exceeds production goals and maintains a clean work environment.

Certifications and Training

• Obtains and maintains forklift, walk-behind stacker, first-aid, CPR, and BBP certifications.
• Trains new team members and provides coaching as needed.

Customer and Security Responsibilities

• Handles refunds and customer concerns effectively.
• Reports security or theft issues promptly.

Compliance and Leadership

• Adheres to all policies, procedures, and safety standards to meet regulatory requirements.
• Leads store activities in the absence of or at the direction of the Store Manager or Assistant Manager.

Administrative Duties

• Performs opening/closing duties, makes bank deposits, and secures the building per guidelines.

Additional Duties

• Performs other job-related duties as assigned.

Supervisory Responsibilities

Leads retail team and store activities in the absence of or under the direction of the Store Manager or Assistant Manager, including training, planning, assigning work, and addressing concerns in accordance with agency policies and procedures.