Retail Sales Associate (part-time and full-time)

Canada Goose; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury performance lifestyle brand is seeking a Brand Ambassador in Milan. The role focuses on delivering exceptional customer service and driving sales through authentic relationships and expert product knowledge. Candidates should have a minimum of 2 years of retail experience, preferably in luxury brands, and demonstrate strong communication skills. Join a company that values inclusion and offers opportunities for career growth and recognition.

Servizi

Comprehensive and competitive Total Rewards Program

Opportunities for career growth

Recognition programs like Goose Rewards & ICON Rewards

Paid volunteer time

Access to tools for physical and mental health

Competenze

• Minimum 2 years of retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Excellent communication and interpersonal skills.

Mansioni

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Achieve or exceed personal sales goals and other key performance targets.
• Create meaningful and lasting client relationships.

Conoscenze

Customer service

Sales

Communication

Interpersonal skills

Time management

Adaptability

Strumenti

Microsoft Office

Descrizione del lavoro

The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

What You’ll Do :

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Provide customers with product recommendations that meet their needs though expert product knowledge.
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and cultivate personal and professional growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Support with the execution of all operating standards.
• Accurately and efficiently utilize register systems and store tools in compliance with Canada Goose standards.
• Support in the upkeep of overall physical store maintenance and cleanliness.

Let’s Talk About You :

• Minimum 2 years of retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Previous experience working with luxury lifestyle brands in high-volume traffic locations
• Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
• Excellent time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and knows when to seek guidance.
• Basic computer skills in Microsoft Office, specifically, Word and Excel
• Proficiency in another language, Mandarin speaking preferred

Additional Information

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview, please e-mail us at