Retail Sales Associate - Customer Champion

Carhartt Work in Progress; Toscana; On-site; EUR 22,000 - 28,000; Full time

Job summary

Carhartt Work in Progress Italy is looking for a store colleague in Toscana to deliver exceptional customer service and bring the brand stories to life in-store. You will help drive sales, uphold store standards, and grow product knowledge while engaging with customers in a friendly, team-oriented environment.

The role emphasizes customer satisfaction, loyalty, and a positive store presence, with Italian fluency as a key requirement and English as a plus.

Qualifications

• Customer service experience is preferred.
• Retail experience is preferred.
• Strong communication and people skills.
• Fluency in Italian; English is advantageous.

Responsibilities

• Provide excellent customer service and adapt brand stories to the retail setting.
• Ensure optimum sales levels are met.
• Follow all operational store policies and procedures.
• Maintain store appearance and embrace the Carhartt store look.
• Develop product knowledge and understanding of the business.
• Establish consumer loyalty and satisfaction.
• Have fun selling our product while engaging with customers.

Skills

Customer service

Retail experience

People skills

Italian fluency

English helpful

Job description

Carhartt Work in Progress Italy is looking for a store colleague in Toscana to deliver exceptional customer service and bring the brand stories to life in-store. You will help drive sales, uphold store standards, and grow product knowledge while engaging with customers in a friendly, team-oriented environment.

The role emphasizes customer satisfaction, loyalty, and a positive store presence, with Italian fluency as a key requirement and English as a plus.