Retail Performance Manager

Louis Vuitton; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milan seeks a retail manager to drive performance and enhance client experience across its stores. Candidates should have 3 to 5 years of retail experience, be fluent in Italian and English, and possess strong communication and operational skills. The role involves regular store presence for performance analysis and staff training, targeting a transformative client experience.

Competenze

• 3 to 5 years of experience in retail.
• Comfortable dealing with senior managers.
• Adaptable to change with a positive attitude towards challenges.

Mansioni

• Drive operations and care service.
• Analyze store KPIs and provide recommendations.
• Manage client experience benchmarks.

Conoscenze

Fluent in Italian

Fluent in English

Strong communication skills

Operational capabilities

Analytical capabilities

Client-centric mindset

Descrizione del lavoro

POSTE

• MISSION

Develop the performance culture in the network, drive operations and care service, with regular presence in stores to support the business and ensure an outstanding client experience.

• RESPONSIBILITIES

STORE PERFORMANCE ENHANCEMENT & MONITORING

• Issue and analyze main store KPIs, providing recommendations to drive the business.
• Challenge store organization to maximize conversion rate and client experience.

CLIENT EXPERIENCE

• Manage and follow up on VOICE and Client Experience Benchmark.
• Work with store management & training teams to define actions to elevate client experience.

STORE OPENING AND EXPANSION

• Collaborate with Minorworks & Store Planning teams on layout planning for new or expanded stores to ensure efficiency, optimized space, and enhanced client experience.
• Assist in identifying operational improvement areas.

CARE SERVICE MANAGEMENT

• Lead community engagement and define training needs.
• Follow up on in-store CS organization and implement actions.
• Utilize CS Voice to guide improvements in client experience.

STORE RELATED PROJECTS

• Participate with Operations and Supply Chain teams in stock management projects.
• Manage uniforms and SCC processes, controls, and budgets.

PROFIL

• Based at Milan’s HO.
• 3 to 5 years of experience in retail.
• Fluent in Italian and English.
• Spend 40% to 60% of time in stores.
• Strong communication skills.
• Operational and analytical capabilities.
• Adaptable to change with a positive attitude towards challenges.
• Comfortable dealing with senior managers and influencing decision-making.
• Client-centric and supportive mindset.
• Energetic, driven, and eager to advance.