Retail Operations Specialist - Temporary Contract

Nestlé; Assago; Ibrido; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A leading coffee brand in Assago is seeking a motivated Retail Operations Specialist to enhance customer experience. Responsibilities include analyzing store performance, collaborating with the sales team, gathering customer feedback, and managing retail projects. Candidates should have a university degree, 1/2 year of relevant experience, and be fluent in English and Italian. This temporary contract position supports a flexible working model.

Competenze

• 1/2 year experience in a similar role, preferably in the retail sector.
• Fluent in English and Italian.

Mansioni

• Analyze and monitor store performance to improve customer experience.
• Collaborate with sales team to enhance customer interaction.
• Gather customer feedback to understand needs and expectations.
• Work with Customer experience team to promote events.
• Monitor industry trends and best practices.
• Collaborate with suppliers to meet quality standards.
• Create reports highlighting results of customer experience initiatives.
• Coordinate Retail Operations projects and special projects.

Conoscenze

Excellent communication and interpersonal skills

Ability to analyze data and draw conclusions

Customer-oriented mindset

Flexibility in a dynamic work environment

Knowledge of technologies and digital tools

Formazione

University Degree

Descrizione del lavoro

Position Snapshot

• Nespresso Italy, Milan HQ (Assago)
• Nestlé welcomes people with disabilities
• Temporary contract (maternity leave)
• University Degree

• 1/2 year experience in a similar role in the retail sector, preferably with a focus on customer experience.

• Fluent in English and Italian

Position Summary

We are looking for a highly motivated and customer-oriented Retail Operation Specialist to join our team. This role will be key in enhancing the customer experience within our stores, ensuring that every interaction is positive and memorable. If you are passionate about retail and want to contribute to creating an exceptional shopping environment, this is the opportunity for you!

A day in the life of Retail Operations Specialist

• Analyze and monitor store performance to identify areas for improvement in customer experience.
• Collaborate with the sales team to implement strategies that enhance customer interaction and increase satisfaction.
• Gather customer feedback through surveys, interviews, and direct observations to understand their needs and expectations.
• Work closely with the Customer experience team to promote events and activities that enhance the customer experience.
• Monitor industry trends and best practices to ensure the store remains competitive and cutting-edge.
• Collaborate with suppliers and partners to ensure that products and services meet quality standards and customer expectations.
• Create reports and presentations for management, highlighting the results of customer experience initiatives and proposing new ideas
• Planning, budgeting and coordinating the Retail Operations projects
• Operational management of BTQ tools dedicated to customer service
• Ensure communication and understanding of procedures and process of different departments to BTQ network
• Professionally administers all incoming requests and direct them to the appropriate department providing excellent support
• Coordinate the execution of special projects
• Visit Boutique to ensure efficient and effective management
• Partner with cross-functional teams to support ongoing company initiatives that impact the retail field experience.

What will make you successful

• Excellent communication and interpersonal skills.
• Ability to analyze data and draw conclusions to improve performance.
• Customer-oriented mindset and ability to work in a team.
• Flexibility and ability to adapt to a dynamic work environment.
• Knowledge of technologies and digital tools used in retail.

At Nespresso, we embrace inclusive language—feel free to share your pronouns on your CV. Our agile working model allows flexibility in office days, defined with your team.