Retail Operations Project Manager

TCC Global; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading provider of loyalty solutions is seeking a Retail Operations Project Manager based in Milan with hybrid options. The role involves project management, stakeholder engagement, and supply chain oversight to drive growth across a portfolio of global brands. Ideal candidates have strong analytical skills, experience in inventory management, and fluency in Italian and English.

Competenze

• Experience in stock/inventory planning, management, and reporting.
• Proven experience managing multiple projects to delivery.
• Strong commercial awareness and ability to work in cross-functional teams.

Mansioni

• Participate and support campaign proposals with Sales and Campaign Management.
• Monitor campaign results weekly and share reports with clients.
• Manage and guide the Project team on delivery planning.

Conoscenze

Project management

Analytical skills

Stakeholder engagement

Supply chain management

Communication in Italian and English

Descrizione del lavoro

Retail Operations Project Manager

Hybrid: based in Milan & Remote

Are you experienced and passionate about project management and supply planning? Looking to utilise your skillset and collaborate as part of a global team within a leading provider of customer loyalty? Here, you will get to work across a variety of campaigns with a range of tier 1 retailers.

Currently working with 250+ retailers worldwide across 60 markets and generating revenues of circa €460 million, it has never been a more exciting time for a Retail Operations Project Manager to make an impact as we look to grow the business.

tcc is the world leading provider of retail loyalty. Proudly independent for 30 years, we have led the way by designing and implementing tailor-made solutions for most of the world's leading grocery retailers, strengthening the crucial relationships between retailer and shopper.

• About the Role
• Participate and support campaign proposals with Sales and Campaign Management, demonstrating a broad yet detailed knowledge of the business.
• Proactively understand clients' operational challenges and support internal functions to help resolve potential operating constraints.
• Monitor campaign results weekly; highlight key findings to take actions and share customized reports with clients.
• Manage and guide the Project team on delivery planning to maximise supply chain flexibility while fulfilling projected sales demand.
• Adopt a global view of stock risk and proactively recommend options to minimise out-of-stock or surplus stock situations through close communication with supply chain management and logistics.
• Lead and initiate internal and external meetings, inviting relevant parties for planning and implementation of the project plan.
• Manage business plans, budgets, and processes; integrate information across departments and recommend appropriate actions for successful campaign delivery.

This is a varied and challenging

• Project Manager role, offering exposure across a portfolio of global grocery and retail brands, where you will drive and maximise growth potential within the region. You will inspire, lead, collaborate, and develop within local and global teams designing solutions for our clients to reach, reward, and retain their loyalty customers across digital and physical shopper journeys.
• About You

As this role spans multiple skill sets, your background could be in retail operations, FMCG, supply chain, loyalty marketing, or market research. It's essential that you're an analytical numbers person with excellent people skills to engage stakeholders and deliver campaigns successfully. Passion for retail and shopper experience, along with a commercial and global outlook, are key, and you should have:

• Experience in stock/inventory planning, management, and reporting.
• Extensive experience working with external suppliers and internal teams across the product lifecycle.
• Proven experience managing multiple projects to delivery, with up-to-date knowledge of project management best practices.
• Strong commercial awareness and ability to work in cross-functional teams.
• A team player capable of managing and connecting with multiple internal and external stakeholders.
• Fluent communication skills in Italian and English, with the ability to build relationships.
• About Your Application
• About Us & Our Culture

We believe that in today’s world, loyalty is more needed than ever but has never been harder to achieve. tcc specialises in purpose-led loyalty solutions that offer shoppers relevant, meaningful rewards to strengthen relationships, resulting in short-term sales impact and long-term brand benefits for our retail partners. As we celebrate our 30th year, we are proud to reflect on our history of leading the market with innovative solutions and focusing on the future of loyalty.

With 17 fully sustainable ranges and more in development, our responsible rewards focus on themes like recycling food waste, promoting healthy lifestyles, and protecting the planet. We believe what we do today matters for tomorrow.

Today, we employ over 660 colleagues across 34 offices in the Americas, Europe, Asia Pacific, and Australasia.