Retail Operation Specialist

TCL; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in consumer electronics is seeking a Retail Operation Specialist in Milan. This role involves coordinating teams, managing vendor activities, and ensuring sell-out performance. The ideal candidate should have strong analytical skills, retail knowledge, and proficiency in Microsoft Office. Fluency in Italian and English is required.

Competenze

• Previous experience in consumer electronics market.
• Proficient in Italian and English.
• Familiar with customer guidelines and retail operations.

Mansioni

• Coordinate Field Force team and vendor activities.
• Responsible for sell-out performance and reporting issues.
• Develop guidelines for POS material placement.

Conoscenze

Leadership

Analytical ability

Problem solving

Teamwork

Sales skills

Organizational ability

Strumenti

Microsoft Office

Power BI

Descrizione del lavoro

We are looking for a Retail Operation Specialist to work in our TCL office in Milan.

Your responsibilities :

• Responsible for third party Field Force team, coordinating Promoter and Retail Specialist teams operating at national level in the main stores of the most important Key Accounts.
• Work in agreement with the Retail, Marketing and Sales Teams to transfer business needs in

dedicated field activities and ensure timing of execution coordinating different vendors involved

• Keep track of activities deployment and be proactive in recovery plans activations
• Develop guidelines for placing the POS materials inside the stores
• Agency management and cost efficiency oriented
• Responsible for the sell-out performance driven by the Promoters, accordingly with Sales target agreed with Sales team
• Set, track and monitor monthly promoter incentive scheme with a tailor made approach driven by sales needs
• Responsible for identifying areas with poor sales performance other than critical issues and problems, reporting any solutions and actions directly to the Retail Manager.
• Prepare and attend regular Field Force meetings, presenting key information and results about your team.
• Coordinate branded display agency during execution, keep track of progress accordingly with yearly plan
• Actively communicate the wider business strategy to the team, managing weekly / monthly alignment call with field force

Requirements

• Previous experience in the consumer electronics market
• Good knowledge of customer guidelines
• Proven Leadership skills to manage a Field Force. Strong retail knowledge and sales skills to transfer business needs to effective field activities
• Strong analytical ability. Organizational and planning ability. Solutions oriented and excellent team-worker.
• knowledge of Microsoft Office suite especially Excel and PowerPoint. Power Bi and other analysis tools will be considered as a plus
• Problem solving and ability to work under strict deadlines on multiple tasks
• Italian and English Proficient