Retail Operation Specialist

TCL; Italia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading consumer electronics firm is seeking a Retail Operation Specialist in Milan. This role involves overseeing third-party teams, coordinating with various departments, and ensuring effective execution of field activities. Candidates should have experience in the consumer electronics market, strong leadership skills, and proficiency in Italian and English. The position offers a chance to manage and optimize retail performance strategically.

Competenze

• Experience in the consumer electronics market.
• Knowledge of customer guidelines.
• Proven ability to manage a Field Force with strong retail knowledge.

Mansioni

• Coordinate Promoter and Retail Specialist teams nationally.
• Work with Retail, Marketing, and Sales Teams to align business needs.
• Track activity deployment and propose solutions to sales issues.

Conoscenze

Leadership skills

Analytical abilities

Organizational skills

Problem-solving skills

Team player

Strumenti

Microsoft Excel

Microsoft PowerPoint

Power BI

Descrizione del lavoro

Summary :

We are looking for a Retail Operation Specialist to work in our TCL office in Milan.

Your responsibilities :

1. Responsible for third party Field Force team, coordinating Promoter and Retail Specialist teams operating at the national level in the main stores of the most important Key Accounts.
2. Work in agreement with the Retail, Marketing, and Sales Teams to transfer business needs into dedicated field activities and ensure timing of execution by coordinating different vendors involved.
3. Keep track of activity deployment and be proactive in recovery plans and activations.
4. Develop guidelines for placing POS materials inside stores.
5. Agency management and cost efficiency orientation.
6. Responsible for the sell-out performance driven by Promoters, in line with the Sales targets.
7. Set, track, and monitor monthly promoter incentive schemes tailored to sales needs.
8. Identify areas with poor sales performance, report issues, and propose solutions to the Retail Manager.
9. Prepare and attend regular Field Force meetings, presenting key information and results.
10. Coordinate branded display agencies during execution, tracking progress according to the yearly plan.
11. Communicate the wider business strategy to the team, managing weekly/monthly alignment calls with the field force.

Requirements

1. Previous experience in the consumer electronics market.
2. Good knowledge of customer guidelines.
3. Proven leadership skills to manage a Field Force, with strong retail knowledge and sales skills to translate business needs into effective field activities.
4. Strong analytical, organizational, and planning abilities. Solutions-oriented and a good team player.
5. Knowledge of Microsoft Office suite, especially Excel and PowerPoint. Power BI and other analysis tools are a plus.
6. Problem-solving skills and ability to work under strict deadlines on multiple tasks.
7. Proficiency in Italian and English.