RETAIL - Operation Manager

Retail Search Srl; Como; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury retail company is seeking a Store Operation Manager for a new boutique opening in Malpensa. The role encompasses managing day-to-day operations, stock logistics, and ensuring exceptional customer service, along with training and team collaboration. Ideal candidates will have a background in management, a strong understanding of customer needs, and be proactive in improving store processes.

Competenze

• Managerial experience in retail.
• Ready to work on weekends.

Mansioni

• Manage day-to-day retail operations and ensure smooth functioning.
• Supervise stock management and logistics.
• Implement operational procedures and train staff.

Conoscenze

Customer Service understanding

Innovative

Proactive

Team-focused

Organized

Methodical

Rigorous

Descrizione del lavoro

On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).

Reporting line : Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.

Job Description :

Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.

Being the owner of operational excellence, he / she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He / she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He / she supports client experience by assisting Managers and S.A on the sales floor as needed. He / she will receive advanced training by HQ and participate in punctual seminars.

Missions Description :

• Stock Management & Logistics :
• Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification.
• Organize inventory management (weekly cycle counts and annual inventory).
• Process / Internal Control :
• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
• Be responsible for staff training on policy & process.
• Care Services (Repairs & Returns) :
• Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks.
• Review after-sales reports and initiate action plans as needed.
• Be responsible for staff training on Care Services guidelines.
• Till & Cash Management :
• Be responsible for expense control.
• Store Systems Referent :
• Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census / Cycle Count) : ensure staff training, adoption, and correct use in the store.
• Realize ad hoc demands concerning equipment / application access in E-services.
• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.).
• Facilities Management :
• Maintenance and store upkeep.

Profile Required :

This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him / her to hold the following qualifications and attributes :

• Strong understanding of Customer Service needs and Customer priorities.
• Innovative, proactive, and strategic.
• Team-focused with a desire to collaborate effectively.
• Organized, methodical, and rigorous.

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