Restaurant Operations Associate

Tebi B.V; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading software company in Milan is seeking a Restaurant Operations Associate to manage onboarding and implementation for merchants. The ideal candidate will have 3-5 years of experience in customer success, strong project management skills, and be fluent in English and Italian. You will ensure merchants' long-term success and satisfaction while optimizing workflows and processes. Competitive salary and equity opportunities available.

Servizi

Start-up Equity

Competitive Salary

Lunch Provided in Office

Team building events

Competenze

• 3-5 years of experience in implementation or customer success.
• Strong project management skills.
• Excellent communication skills.
• Proven capability in process optimisation.
• Analytical mindset to inform decisions.

Mansioni

• Manage the onboarding process from sales handover to implementation.
• Serve as the main point of contact for merchants during onboarding.
• Conduct training sessions for merchants on Tebi products.
• Build long-term relationships with merchants.
• Track and report on onboarding metrics for decision making.

Conoscenze

Project management

Customer communication

Process improvement

Stakeholder management

Analytical skills

Strumenti

POS systems

Descrizione del lavoro

About Us

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, and more countries soon, love running on Tebi.

About the Role

We’re looking for a Restaurant Operations Associate to ensure our merchants have a smooth journey from sales handover through go-live - and beyond. You’ll be responsible for managing the full onboarding and implementation process, ensuring merchants are set up for long-term success. This role blends project management, customer communication, and process improvement, with a continued focus on account management, retention, and support once merchants are live.

You’ll work cross-functionally to build efficient, scalable onboarding processes and deliver a world-class experience for every merchant. If you’re excited to help restaurants adopt transformative technology and want to shape how the industry operates, this role is for you.

What You'll Do

• Onboarding / Implementation:

  • Manage the end-to-end onboarding process: Own the customer journey from sales handover through setup, training, and go-live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long-term success.

  • Relationship Management: Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction.

  • Training: Conduct training sessions for merchants on the effective use of the relevant Tebi products.

  • Drive Process Excellence: Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-value, and optimise merchant experience.

• Account Management / Support:

  • Act as the primary liaison for merchants: Provide post-go-live account management, including managing inquiries, conducting proactive check-ins and troubleshooting

  • and identifying opportunities for merchants to maximise value from the Tebi platform.

  • Engagement and Retention: Build long-term relationships with merchants, ensuring they remain active, satisfied, and growing on the platform.

• Collaborate with Product teams, acting as the voice of the customer to align merchant needs with platform improvements and product roadmap.

• Collaborate with Central Ops teams to optimise processes and automate routine tasks to improve operational efficiency.

• Data & Analytics: Track and report on key onboarding and customer success metrics, enabling data-driven decision making by leveraging data to identify growth opportunities and operational bottlenecks.

What We're Looking For

• 3-5 Years of experience in implementation, onboarding, customer success, consulting, or hospitality/food-tech operations.

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Excellent stakeholder and communication skills.

• Proven success in process optimisation and building scalable workflows.

• Analytical mindset, able to use data to inform decisions and measure success.

• Problem-solving mindset with a keen attention to detail.

• Comfortable operating in a fast-moving, high-growth startup environment.

• Bonus:

• Technical proficiency in POS systems and related technologies

• Knowledge and experience with Hospitality

• The ideal candidate will be fluent in English and Italian.

Benefits

• Start-up Equity

• Competitive Salary

• Lunch Provided in Office

• Team building events

Our Values

Build Globally, Execute Locally - We are on a path to evolve an entire industry. We build products globally and we execute our world class operations locally.

Manifest the Win - Changing the world never comes easy. It takes grit. We are playing a team sport and we know winning is a conscious decision.

Launch fast and iterate - We believe speed and pragmatism wins the day. We operate with an extreme sense of urgency without compromising on quality.

Truth Seeking - We believe in first principles. We get to the heart of a problem and then develop solutions.

Dutch Directness - We operate with sophisticated Dutch directness. Open, respectful, and to the point. We create an environment where anyone can say what needs to be said.

Evolve - We are in a constant state of change and growth. As a business, as individuals. We embrace change.

Owners, not renters - We are all shareholders in Tebi and we act like it. We are drivers, not passengers.

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a EUR4 Trillion+ global market and a critical part of everyday life in today's economy.