Restaurant Manager - Franchise

Hilton Worldwide, Inc.; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa sta cercando un Restaurant Manager per il nuovo Hotel Puccini a Milano. Questa posizione offre l'opportunità di guidare un team in un ambiente stimolante e dinamico, dove la tua passione per l'ospitalità e la tua esperienza nel settore della ristorazione faranno la differenza. Sarai responsabile della gestione delle operazioni quotidiane, della pianificazione dei menu e della formazione del personale, garantendo un servizio di alta qualità che superi le aspettative degli ospiti. Se sei un leader motivato con una forte etica del lavoro e un amore per il settore della ristorazione, questa è l'opportunità che fa per te.

Servizi

Programma di sviluppo personale

Programma di viaggio per membri del team

Uniforme fornita

Ticket ristorante

Ambiente dinamico e stimolante

Competenze

• 3-5 anni di esperienza nel servizio di ristorazione con ruoli di supervisione.
• Conoscenza delle tendenze alimentari e delle bevande, in particolare per Milano.

Mansioni

• Supervisionare le operazioni quotidiane di F&B e garantire un servizio fluido.
• Gestire budget e analizzare vendite per massimizzare la redditività.

Conoscenze

Gestione del personale

Comunicazione e relazioni interpersonali

Pianificazione dei menu

Controllo dei costi

Capacità di lavorare sotto pressione

Flessibilità

Formazione

Diploma di scuola superiore

Formazione in gestione alberghiera

Strumenti

Sistemi POS

Microsoft Office

Descrizione del lavoro

Restaurant Manager – Hotel Puccini, a Tapestry Collection by Hilton

Are you ready to enjoy your career at Hilton?

For our new Puccini Hotel Milan, a Tapestry Collection By Hilton, opening in September 2025, we are looking for an enthusiastic Restaurant Manager, who will be supervising all activities and operations of the new hotel’s F&B outlet; a hotel professional ready to deliver the most memorable experiences to both our Hilton Honors guests and our staff. Interested? Apply now and get ready to “fill the earth with the light and warmth of hospitality.”

We count on you and your fantastic approach, which is led by example.

Important:This position is open to all applicants who are already in possession of a valid Italian work permit.

Please note that no housing or relocation costs are offered or covered for this position.

What will you be doing as Restaurant Manager:

Operations Management:

• Oversee daily F&B operations, ensuring smooth service.
• Monitor food preparation and service quality.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain inventory control and reduce wastage.

Financial Management:

• Develop and manage budgets, controlling costs and expenses.
• Analyze sales and revenue reports, adjusting pricing or menu items as needed.
• Maximize profitability through efficient cost control and upselling strategies.
• Properly execute end-of-night revenue closeouts, including all reports.

Menu Planning & Supplier Management:

• Collaborate with chefs and bartenders on menu design and innovation.
• Source and negotiate with suppliers for quality food and beverage products.
• Ensure stock levels are adequate and meet business needs.

Staff Management & Training:

• Strong leadership skills.
• Train, coach, motivate, and supervise F&B staff.
• Develop schedules and assign tasks to employees.
• Ensure all employees are following the correct break procedure.
• Foster a positive work environment and ensure excellent customer service.

Customer Service & Guest Experience:

• Handle customer inquiries, feedback, and complaints professionally.
• Ensure service quality meets or exceeds customer expectations.
• Create promotional events and offers to attract guests.

Work Experience:

What experience will you bring to this role?

• 3 to 5 years of experience in food and beverage service, with at least x years in a supervisory or managerial role.
• Demonstrated knowledge of the latest Food and Beverage Trends, primarily related to the Milan area.
• Experience in menu planning, cost control, and supplier negotiations.
• Familiarity with POS systems, inventory management, and financial reporting.
• Ability to analyze sales trends and adjust pricing strategies accordingly.
• Strong communication and interpersonal skills for guest relations.
• Ability to work under pressure in fast-paced environments.
• Flexibility to work weekends, holidays as required and ensure the department is properly covered.
• Experience in shift planning.
• A passion for coaching and mentoring colleagues.
• Professional and clear communication skills.
• Proficient in written and spoken English language.
• Native or near-native Italian speaker.
• Proficient with computers (Microsoft package).
• Existing experience within the Hilton network is an advantage.

Benefits:

• Opportunity to join a completely new team while opening a new stunning and unique property in the center of Milan.
• Dynamic and stimulating environment.
• Personal Development programmes designed to support you at every step of your career.
• A chance to make a difference through our Corporate Responsibility programmes.
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
• Team Member Referral Program.
• Smart uniform provided.
• Ticket restaurant.

Disclaimer:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.