Restaurant Manager

JR Italy; Verona; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un restaurant de luxe à Verona recrute un Restaurant Manager passionné pour superviser les opérations et garantir une expérience client exceptionnelle. Le candidat idéal aura une forte présence sur le terrain, des compétences en leadership et une connaissance approfondie de la culture culinaire italienne. Si vous êtes énergique et désireux de créer des expériences mémorables, rejoignez-nous pour faire briller notre marque.

Competenze

• Expérience prouvée en tant que Restaurant Manager ou Floor Manager.
• Excellente compréhension du service d'hospitalité et de la culture culinaire italienne.
• Fluent en italien et en anglais.

Mansioni

• Superviser les opérations quotidiennes et maintenir un haut niveau de satisfaction client.
• Gérer les réservations, la stratégie de sièges et les requêtes spéciales.
• Coacher et motiver le personnel de service.

Conoscenze

Leadership

Communication

Service à la clientèle

Gestion des équipes

Strumenti

Systèmes de POS

Systèmes de réservation

Descrizione del lavoro

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Gigi Rigolatto is more than just a restaurant – it is a lifestyle destination blending exceptional Italian cuisine, curated music, refined design, and warm hospitality. With a chic, playful spirit and a nod to Italian elegance, Gigi Rigolatto Roma offers guests a unique and elevated experience.As Restaurant Manager, you will be at the heart of the dining experience, ensuring smooth daily operations while maintaining the highest levels of guest satisfaction and team engagement.
The Restaurant Manager is responsible for overseeing the front-of-house operations and ensuring an exceptional guest experience. Working closely with the General Manager and Assistant General Manager, you will lead service delivery, supervise the team, and ensure the restaurant reflects the brand's quality, energy, and charm at every moment.
Key ResponsibilitiesGuest Experience & Brand StandardsEnsure a warm, elegant, and engaging guest experience throughout all service periods.Actively engage with guests, anticipate needs, and manage VIP and regular guest relations.Maintain consistency in service standards, table settings, ambiance, and presentation.Resolve guest concerns or complaints promptly and professionally.Service OperationsLead daily briefings and manage floor plans, section allocations, and team rotations.Supervise opening and closing duties, service flow, and cleanliness.Ensure proper coordination with the kitchen, bar, and host teams.Maintain stock of service items, uniforms, and FOH supplies.Team ManagementCoach, motivate, and support waitstaff, hosts, and runners on the floor.Assist in recruitment, training, and development of new team members.Foster a culture of hospitality, teamwork, and accountability.Monitor grooming, punctuality, and team performance on a daily basis.Administrative & Financial SupportOversee reservations, guest seating strategy, and special requests.Monitor daily revenue, voids, discounts, and upselling performance.Manage shift reports, tip distribution, and service charge tracking.Assist in compiling feedback, inventory records, and service logs.Event & Promotion SupportSupport setup and execution of in-house events and seasonal activations.Coordinate with marketing and central teams to ensure FOH alignment with brand initiatives.Oversee floor logistics during high-profile evenings or special events.RequirementsProven experience as a Restaurant Manager or Floor Manager in a premium/lifestyle restaurant.Deep understanding of hospitality service, Italian culinary culture, and guest care.Strong floor presence, leadership, and team coordination skills.Excellent communication and conflict-resolution abilities.Fluent in Italian and English.Proficient with POS and reservations systems (e.g., SevenRooms, Resy, or similar).