Restaurant Manager

We are looking for a dynamic Restaurant Manager to join our pre-opening team.

The role will report to the Director of Food & Beverage.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences.

The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Main duties and responsibilities

• Lead and supervise daily restaurant and Room Service operations.
• Be visibly present on the floor during peak hours, supporting the team with a hands-on and proactive approach.
• Conduct pre- and post-service briefings, ensuring team alignment.
• Ensure opening and closing procedures are completed to standard.
• Implement and uphold hotel SOPs, P&Ps, HACCP, and safety regulations.
• Conduct regular walkthroughs of Restaurant, Bar, and BOH; rectify or delegate any service, cleanliness or maintenance issues.
• Monitor spoilage, enforce FIFO and color-coded systems, and control waste.
• Maintain proper storage, sanitation, and cleanliness standards at all times, in compliance with hotel and local regulations.
• Review equipment cleaning schedules and coordinate activities with stewarding.
• Supervise and schedule team members, ensuring proper coverage based on business needs.
• Conduct weekly and monthly trainings; document attendance and performance.
• Coach team members on SOPs, upselling, service delivery and guest interaction.
• Interview and hire staff in accordance with hotel policy.
• Collaborate with Bar Manager for roster planning and team synergy.
• Uphold brand standards and service delivery at all times.
• Handle guest complaints and feedback promptly, effectively and with empathy.
• Promote positive guest relations; ensure VIPs and special requests are well managed.
• Follow up on guest preferences and recurring feedback, updating relevant departments.

Skills and requirements:

• Minimum 2 years in a supervisory role within a luxury or upscale hotel environment.
• Fluent in Italian and English, both written and spoken.
• Strong knowledge of F&B trends, wine and beverage service, allergen awareness.
• Ability to work independently and prioritize tasks in a fast-paced setting.
• Experienced with Simphony POS.
• Strong organizational, leadership and communication skills.
• Able to work a flexible schedule including weekends and holidays.
• Physically able to stand long hours and lift up to 25 kg.

What we offer

A stimulating and collaborative work environment in a 5-star hotel.

Opportunities for professional growth and development.

Competitive salary package.

Room discounts available worldwide within the Hyatt portfolio.

Join our pre-opening team to build strong memories together!

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

Please submit your CV in response to this job posting, with authorization for processing personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.