Restaurant Manager

RIKAS Hospitality Group; Bologna; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading hospitality group as a Restaurant Manager at Gigi Rigolatto, where you will craft unforgettable dining experiences. Responsible for overseeing front-of-house operations, you will ensure exceptional service, manage a dynamic team, and reflect the brand's charm in every detail.

Competenze

• Proven experience as a Restaurant Manager or Floor Manager in a premium restaurant.
• Fluent in Italian and English.
• Deep understanding of hospitality service and culinary culture.

Mansioni

• Oversee daily restaurant operations, ensuring high guest satisfaction.
• Coach and support restaurant staff, leading by example.
• Manage reservations, guest seating strategy, and revenue monitoring.

Conoscenze

Leadership

Communication

Conflict Resolution

Guest Care

Strumenti

POS systems

Reservations systems

Descrizione del lavoro

Gigi Rigolatto is more than just a restaurant – it is a lifestyle destination blending exceptional Italian cuisine, curated music, refined design, and warm hospitality. With a chic, playful spirit and a nod to Italian elegance, Gigi Rigolatto Roma offers guests a unique and elevated experience. As Restaurant Manager, you will be at the heart of the dining experience, ensuring smooth daily operations while maintaining the highest levels of guest satisfaction and team engagement.

The Restaurant Manager is responsible for overseeing the front-of-house operations and ensuring an exceptional guest experience. Working closely with the General Manager and Assistant General Manager, you will lead service delivery, supervise the team, and ensure the restaurant reflects the brand's quality, energy, and charm at every moment.

Key Responsibilities Guest Experience & Brand Standards Ensure a warm, elegant, and engaging guest experience throughout all service periods. Actively engage with guests, anticipate needs, and manage VIP and regular guest relations. Maintain consistency in service standards, table settings, ambiance, and presentation. Resolve guest concerns or complaints promptly and professionally. Service Operations Lead daily briefings and manage floor plans, section allocations, and team rotations. Supervise opening and closing duties, service flow, and cleanliness. Ensure proper coordination with the kitchen, bar, and host teams. Maintain stock of service items, uniforms, and FOH supplies. Team Management Coach, motivate, and support waitstaff, hosts, and runners on the floor. Assist in recruitment, training, and development of new team members. Foster a culture of hospitality, teamwork, and accountability. Monitor grooming, punctuality, and team performance on a daily basis. Administrative & Financial Support Oversee reservations, guest seating strategy, and special requests. Monitor daily revenue, voids, discounts, and upselling performance. Manage shift reports, tip distribution, and service charge tracking. Assist in compiling feedback, inventory records, and service logs. Event & Promotion Support Support setup and execution of in-house events and seasonal activations. Coordinate with marketing and central teams to ensure FOH alignment with brand initiatives. Oversee floor logistics during high-profile evenings or special events. Requirements Proven experience as a Restaurant Manager or Floor Manager in a premium / lifestyle restaurant. Deep understanding of hospitality service, Italian culinary culture, and guest care. Strong floor presence, leadership, and team coordination skills. Excellent communication and conflict-resolution abilities. Fluent in Italian and English. Proficient with POS and reservations systems (e.g., SevenRooms, Resy, or similar).