Restaurant Host/Hostess - JW Marriott Venice Resort & Spa

TN Italy; Italia; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks enthusiastic individuals to join their team as hosts. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and comfortable. You'll manage seating arrangements, maintain cleanliness, and uphold safety standards while fostering a positive dining experience. This position offers an excellent opportunity to develop customer service skills in a dynamic environment where teamwork and guest satisfaction are paramount. If you have a passion for hospitality and enjoy working in a fast-paced setting, this role is perfect for you.

Competenze

• High school diploma or equivalent required.
• No prior work experience needed.

Mansioni

• Greet guests and seat them at available tables.
• Maintain cleanliness of work areas and monitor dining room safety.

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position Summary:

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menus in front of guests, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings, and organize seating for groups with special needs. Ensure place settings are appropriate, and each guest has a napkin, clean silverware, and any other items part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and the well-being of guests.

Safety and Company Policies:

Follow all company policies and safety procedures. Report accidents, injuries, and unsafe conditions to the manager. Complete safety training and certifications. Ensure a professional appearance, maintain confidentiality, and protect company assets.

Customer Service:

Welcome and acknowledge all guests according to company standards. Communicate clearly and professionally, answer phones appropriately, and develop positive relationships with colleagues. Support team goals and respond to employee concerns.

Physical Requirements:

Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications:

• High school diploma or equivalent.
• No prior work experience required.
• No supervisory experience required.
• No licenses or certifications necessary.

Marriott International is an equal opportunity employer. We value diversity and are committed to an inclusive, people-first culture. We do not discriminate based on disability, veteran status, or any other protected characteristic under applicable law.