Restaurant & Bar Receptionist

TN Italy; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity awaits in Florence, where you can join a vibrant team dedicated to providing exceptional hospitality. This role involves creating memorable experiences for guests, from warm welcomes to personalized service. You'll thrive in a dynamic environment, working alongside passionate individuals who value authenticity and teamwork. As part of a new hospitality concept, you'll help shape a welcoming atmosphere while enjoying competitive benefits and development opportunities. If you have a genuine care for guest comfort and a proactive attitude, this is the perfect role for you.

Servizi

Discounts across The Hoxton

Volunteer days with partner charities

Recognition programs

Participation in diversity events

Regular team events and celebrations

Competenze

• Passionate about hospitality and creating memorable guest experiences.
• Previous experience in a busy front-of-house role is preferred.

Mansioni

• Provide a warm, memorable experience for guests.
• Manage guest arrivals and departures, ensuring billing accuracy.
• Collaborate with team members to maintain efficient operations.

Conoscenze

Hospitality

Customer Service

Teamwork

Communication

Problem Solving

Descrizione del lavoro

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Company Overview

The Hoxton is preparing to open in Florence, the capital of Italy’s Tuscany region, renowned for Renaissance art, architecture, and monuments. This vibrant city is also the birthplace of gelato, making it an inspiring second home for us.

Our Florence location will feature 161 stylish bedrooms, a large ground-floor restaurant, bar, lobby, rooftop, courtyard, and a basement for meetings and events.

About Us

The Hoxton is a collection of open-house hotels in beloved neighborhoods. Since our first opening in Shoreditch, we've aimed to offer more than just a place to sleep—creating vibrant, welcoming spaces where guests can mingle with locals and immerse themselves in the community.

Job Description

What you’ll do…

1. Provide a warm, memorable experience for guests, from a friendly welcome to assisting with questions and requests.
2. Manage guest arrivals and departures, ensuring billing accuracy.
3. Collaborate with team members to maintain busy, efficient operations and support restaurant bookings.
4. Answer phones, handle requests, and offer recommendations to guests.
5. Take reservations via phone, process payments, and assist the team on the floor.
6. Utilize the online reservation system effectively, ensuring all reservation details are accurate.
7. Proactively anticipate guest needs and provide solutions to exceed expectations.

Qualifications

1. Seeking individuals who value authenticity and individuality, not corporate conformity.
2. Passionate about hospitality—whether food, drink, events, or accommodations.
3. Committed to creating positive, memorable interactions with guests.
4. Team players who help get things done without ego.
5. Open to doing things differently and trying new approaches.
6. Ability to have a good time and share laughs, even in challenging situations.
7. Supportive team members who work hard, help each other, and enjoy their work.
8. Previous experience in a busy front-of-house role, with a genuine care for guest comfort.
9. Proactive in understanding guest needs and delivering excellent service.
10. Helpful attitude, confident, approachable, and personable.

Additional Benefits

1. Opportunity to contribute to a new and exciting hospitality concept in Florence.
2. Join a dynamic, international group committed to growth and excellence.
3. Work in a creative, rewarding environment that challenges norms.
4. Be part of a passionate team dedicated to exceptional hospitality and brand building.
5. Enjoy discounts across The Hoxton and the Ennismore family.
6. Competitive salary and development opportunities.
7. Volunteer days with partner charities.
8. Recognition programs like Hox Hero and Nifty Fifty for living our values.
9. Participation in diversity and inclusion events to learn and celebrate.
10. Regular team events and celebrations to foster camaraderie.