Reservations Manager

Rosewood Rome; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Italy is seeking a Reservations Manager to lead the reservations team. This role focuses on maximizing room occupancy, ensuring exceptional customer service, and implementing effective pricing strategies. The ideal candidate has several years of experience, a solid educational background, and is fluent in English. Join us to cultivate an outstanding hospitality experience.

Competenze

• Fluent in English is mandatory.
• Several years of experience in a similar capacity.
• Knowledge of budget preparation and control.

Mansioni

• Supervise and train the reservations team.
• Manage incoming reservation requests.
• Implement pricing strategies in coordination with the Revenue Manager.

Conoscenze

Leadership

Customer service

Communication

Revenue optimization

Problem-solving

Formazione

Relevant educational background

Strumenti

Property Management System (PMS)

Channel Manager

Online Travel Agency tools

Descrizione del lavoro

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Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place – creating a future where people and place enrich one another.

Rosewood Rome is currently casting for a Reservations Manager, responsible for overseeing the reservations department of the entire hotel. This role ensures the efficient handling of all booking inquiries, maximizes room occupancy and revenue, and maintains high standards of customer service.

Key Responsibilities:

• Supervise, train, and motivate the reservations team;
• Conduct performance reviews and manage scheduling;
• Reservation Operations:
• Manage all incoming reservation requests via phone, email, and online platforms;
• Ensure accuracy in booking details and guest profiles;
• Handle special requests and resolve booking issues.
• Revenue Optimization:
• Implement pricing strategies in coordination with the Revenue Manager.
• Monitor booking trends and adjust availability and rates accordingly.
• Promote upselling and cross-selling opportunities.
• Maintain and update the Property Management System (PMS) and Channel Manager.
• Liaise with OTAs (Online Travel Agencies) and GDS (Global Distribution Systems).
• Ensure rate parity and inventory accuracy across all platforms.
• Reporting & Analysis:
• Generate daily, weekly, and monthly reservation reports.
• Analyze booking patterns and forecast occupancy.
• Provide insights to support strategic planning.
• Guest Experience:
• Collaborate with Front Office and Sales to ensure seamless guest service.
• Address guest concerns related to reservations promptly and professionally.

Additional requirements:

• Comply and adhere to the Rosewood company policies;
• Take on other tasks in addition to the ones stated, in a reasonable framework;
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained;
• Model the company’s culture, vision, mission, and core values at all times;
• Takes a proactive approach to management of the department, anticipating potential opportunities;
• Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen;
• To liaise with other departments to ensure good communication and offer support;
• While at work, (and while on work premises) an associate shall;
• Take reasonable care of their own health and safety;
• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
• Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct.

Qualifications and Experience:

• A combination of education and relevant field experience;
• Knowledge of budget preparation and control;
• Several years of experience in a similar capacity;
• A proven track record of working well on their own initiative and as part of a Team;
• Fluent in English is mandatory;
• A valid work permit for Italy is required to be considered for this role.

If you're a passionate leader with a love for reservations and luxury hospitality, we invite you to apply and help shape the next chapter of Rosewood Rome's story.