Reservations&Events Trainee | Anglo American Hotel Florence Curio Collection by Hilton | Florence

Italian Hospitality Collection; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Una nota catena alberghiera cerca un Trainee per Riservazioni e Eventi presso l'Anglo American hotel di Firenze. Il candidato ideale ha competenze informatiche elevate, è fluente in italiano e inglese, e dimostra capacità organizzative. Questa posizione offre l'opportunità di contribuire alla gestione di eventi e a sviluppare forti relazioni con i clienti.

Competenze

• Fluente in italiano e inglese, altre lingue sono un plus.
• Capacità di seguire le procedure aziendali e del marchio.
• Cittadino UE o possessore di visto di lavoro italiano.

Mansioni

• Supporto nella gestione delle opportunità di eventi e gruppi.
• Aggiornamenti costanti su CRM e PMS.
• Contribuire a migliorare gli standard e i servizi offerti.

Conoscenze

Ottima comunicazione scritta e orale

Competenze informatiche elevate

Capacità di organizzazione

Gestione del tempo

Relazione con i clienti

Strumenti

Microsoft Office

CRM

PMS (OnQ by Hilton)

Descrizione del lavoro

Descrizione lavoro

For our Sales&Marketing Team we are looking for a Reservations&Events Trainee, to be part of Anglo American hotel in Florence, part of Curio Collection by Hilton brand.

The successful candidate will demonstrate a clear commitment to the importance of the philosophy of the brand, strong written and oral communication skills and will be involved in event management, time management, project management and MICE.

He / she will be able to strictly follow all company and Brand procedures and plans, in order to contribute to achieve and exceed the targets of the hotel, in collaboration with the team.

OBJECTIVE OF THIS ROLE

Listed below you can find the requirements recognized as minimum level to be short listed for this internship role.

ØHighly computer literate with excellent presentation skills (including power-point), confident use of all Microsoft Office tools.

ØNative or fluent in Italian (written and spoken)

ØFluent in English (written and spoken)

ØAdditional language would be considered a plus

ØMust be EU Citizen or in possession of Italian work visa

The Meetings&Events Trainee we are looking for, must be extremely organized andhave good communication skills and ability to relate as well as perform with the operations team, the sales manager and the reservations department.

He / She will be focused on support in negotiation and conversion of incoming Groups opportunities. He / She can create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival.

CORE JOB RESPONSIBILITIES AND DUTIES

Ø Support in management of RFP’s, following Company and Brand’s standard & procedures.

ØConstant update on CRM with opportunities update, calls, account information, tasks, projects.

ØAssure that PMS (OnQ by Hilton) are properly and constantly updated with all info needed (rates, inventory, etc).

ØFocus on own KPI conversion according to the goals given.

ØEvent & Groups Management from the first offer until the day of arrival of the client, when required.

ØContribution with ideas to improve standards and new products and services offered.

Ø Support in the organization and follow up of site inspections, Fam Trips on Property when required.

Personality and skills

These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his / her internship effectively.

ØSets high personal performance standards.

ØPlans organizes and uses a systematic approach to get things done.

ØManages own time effectively.

ØPrioritizes actions and manages tasks through to completion.

ØPitches information at the appropriate level.

ØListens to the needs of others before contributing.

ØDevelops positive working relationships at all levels.

ØSeeks innovative solutions.

Location base : Anglo American hotel, Florence via Solferino 6.

N.BPlease note that accommodation is not included for this position Do you feel confident with the job description? Let's apply to be part of Hilton family!