Reservation Supervisor at H10 Roma Citta

H10 Hotels group.; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company is seeking a Reservations Supervisor for their H10 Roma Città location. This role involves overseeing the reservations process, managing team performance, and analyzing booking trends to enhance revenue. The ideal candidate will have significant experience in the hotel industry, along with strong leadership and analytical skills. Immediate availability and residence in Rome are essential.

Servizi

Meal vouchers

Competenze

• Fluency in English and at least one additional language, preferably Spanish.
• Immediate availability required.
• Residence in Rome is a must.

Mansioni

• Management of individual and group client reservations.
• Supervise the reservations team to ensure flawless service.
• Analyze booking data to optimize revenue strategies.

Conoscenze

Problem solving

Organizational skills

Customer orientation

Formazione

Previous experience of at least 2 years in a similar position

Strumenti

PMS and TMS for SAP

Travelclick

Lighthouse

Descrizione del lavoro

Reservation Supervisor at H10 Roma Citta

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Reservation Supervisor at H10 Roma Citta

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H10 Hotels is looking to hire a Reservations Supervisor to join our team at H10 Roma Città, located in Rome.

Main Responsibilities Will Include

• Professional and efficient management of individual and group client reservations.
• Supervision of the reservations team, ensuring a flawless and agile service.
• Optimization of room availability and distribution through direct and indirect channels (OTAs, GDS, website, travel agencies, tour operators).
• Daily management of Revenue strategies, analyzing daily pick-up and making rate adjustments as needed.
• Collaboration with the Sales Manager in the implementation of dynamic pricing strategies aimed at maximizing occupancy and profitability.
• Analysis of booking data and trends to identify opportunities for improvement, including competitive set studies and preparation of periodic forecasts.
• Up-to-date maintenance of all reservation and CRM systems, ensuring the integrity of data and information.
• Rapid response to special requests, ensuring that each booking reflects the client's needs and preferences.
  
  

Requisitos mínimos

• Previous experience of at least 2 years in a similar position in hotels of equivalent category.
• Excellent knowledge of the main PMS and TMS for SAP, as well as reservation systems (Travelclick, Lighthouse).
• In-depth knowledge of distribution channels and revenue management dynamics.
• Fluency in English and at least one additional language, preferably Spanish.
• Problem solving, organizational skills and strong customer orientation.
• Immediate availability is required.
• Residence in Rome is a must.
  
  

What We Offer

• We offer direct hiring by the company, with contractual and salary conditions to be defined according to the skills and experience provided. The remuneration will include a fixed part and a variable part linked to the achievement of annual performance objectives. Immediate availability is required.
• Type of contract: Full time.
• Benefits: Meal vouchers.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Restaurants

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